Customer Service Representative (Open to recent grads)

Russell Tobin; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Job summary

Russell Tobin is hiring a Customer Service Representative in Columbus, OH. This contract (6–12 months) offers an opportunity to launch a career in financial services, supporting clients and collaborating with internal teams.

Ideal candidates include recent graduates or those with call center experience, with strong communication, attention to detail, and the ability to multitask in a fast-paced corporate environment. Potential for full-time conversion.

Qualifications

• Bachelor's degree preferred (recent graduates are encouraged to apply), or Associate's degree.
• Previous customer service or call center experience
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Strong problem-solving skills and a positive, team-oriented attitude
• Willingness to learn and develop within the financial services industry

Responsibilities

• Provide exceptional customer support by responding to client inquiries professionally and efficiently
• Assist with day-to-day account servicing and operational support
• Process account-related transactions while maintaining accuracy and attention to detail
• Validate and maintain financial and client data across internal systems
• Collaborate with Operations, Finance, and other internal teams to ensure timely resolution of client requests
• Support reporting, documentation, and compliance activities
• Participate in process improvement initiatives and special projects as needed

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Education

Bachelor's degree

Associate's degree

Tools

Microsoft Outlook

Microsoft Excel

Job description

Customer Service Representative – Open to Recent Grads or related experience!

Customer Service Representative (Contract, possible to convert)

Location: Columbus, OH

Duration: 6–12 Month Contract-to-Hire

Pay Rate: $19–$20/hour during the contract period. Compensation will be renegotiated upon conversion to a full-time employee.

Overview

Are you looking to launch your career with a leading investment management firm? We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives.

This opportunity is ideal for recent college graduates looking to start a career in financial services, as well as professionals with prior customer service or call center experience who are eager to grow within a fast-paced corporate environment.

You'll gain valuable experience supporting clients, working alongside internal business partners, and developing a strong foundation in financial services and operations.

Responsibilities

• Provide exceptional customer support by responding to client inquiries professionally and efficiently
• Assist with day-to-day account servicing and operational support
• Process account-related transactions while maintaining accuracy and attention to detail
• Validate and maintain financial and client data across internal systems
• Collaborate with Operations, Finance, and other internal teams to ensure timely resolution of client requests
• Support reporting, documentation, and compliance activities
• Participate in process improvement initiatives and special projects as needed

Qualifications

• Bachelor's degree preferred (recent graduates are encouraged to apply), or Associate's degree.
• Previous customer service or call center experience
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Strong problem-solving skills and a positive, team-oriented attitude
• Willingness to learn and develop within the financial services industry

What We're Looking For

• Individuals who enjoy helping customers and solving problems
• Strong communication skills with a professional and positive attitude
• Ability to thrive in a fast-paced, collaborative environment
• Detail-oriented professionals with excellent organizational skills
• Candidates interested in building a long-term career in financial services

Why Join Us?

• Launch your career with a leading global investment management firm
• Gain valuable experience in financial services and client operations
• Work alongside experienced professionals in a collaborative environment
• Opportunity for long-term career growth through potential full-time conversion

Russell Tobin offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Accident, critical illness, and hospital indemnity coverage
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal assistance
• Auto and home insurance discounts
• Employee discount programs with preferred vendors

Pride Global and its affiliates are Equal Opportunity Employers. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, national origin, ancestry, disability, genetic information, marital status, sex, gender identity or expression, age, sexual orientation, veteran or military status, or any other characteristic protected under applicable federal, state, or local law.

Pride Global and its affiliates are Fair Chance Employers. We consider qualified applicants with criminal histories in accordance with applicable federal, state, and local Fair Chance laws and ordinances, including the California Fair Chance Act where applicable.

Reasonable Accommodations

We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you require an accommodation during the application or interview process or to perform the essential functions of this role, please let us know.

San Francisco Applicants: In accordance with the San Francisco Lactation in the Workplace Ordinance, eligible employees will receive written notice regarding lactation accommodation rights upon hire and in other circumstances as required by law.