Customer Service Specialist, Full-Time - Port St Lucie, FL

Vivo Infusion®; Port Saint Lucie (FL); Presencial; USD 27.552 - 34.440; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with Match up to 4%

PTO Accrual

Wellness Reimbursement Program - $90 Quarterly

Descripción de la vacante

A leading healthcare provider in Port St. Lucie is looking for a Customer Service Specialist to support medical staff and patients in a clinical setting. Responsibilities include patient greeting, appointment scheduling, and handling administrative tasks. Ideal candidates will have strong communication skills and prior experience in a medical or administrative role. The position offers a full-time schedule and competitive benefits, including a bonus plan and a 401K match.

Formación

• Prior administrative experience, strong initiative.
• Must possess computer skills for electronic recordkeeping.
• Must have at least 6 months of clinical experience.

Responsabilidades

• Greet patients and assist with scheduling.
• Provide administrative and front-end support.
• Update patient charts with required information.

Conocimientos

Outstanding communication skills

Interpersonal skills

Self-motivated

Ability to work independently

Educación

High school graduate or equivalent

Medical Assistant Certification or Registration

CPR/BLS

Descripción del empleo

Customer Service Specialist, Full-Time - Port St Lucie, FL

Join to apply for the Customer Service Specialist, Full-Time - Port St Lucie, FL role at Vivo Infusion

Customer Service Specialist, Full-Time - Port St Lucie, FL

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Join to apply for the Customer Service Specialist, Full-Time - Port St Lucie, FL role at Vivo Infusion

Vivo Infusion CSS:

In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center! As Customer Service Specialist, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

VIVO Infusion, LLCCustomer Service Specialist Port St Lucie, FLVivo Infusion CSS:

In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center! As Customer Service Specialist, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Customer Service Specialist with prior administrative experience, strong initiative, and the ability to work independently. This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed.

Compensation

• Pay Range: $20.00 - $25.00 / hr
• Bonus Plan Target: 5% Annually (Based on performance)
• Private Equity for the Greater Good-Company-wide Employee Ownership Program
  
  

Benefits Offered:

• 401K with Match up to 4%
• PTO Accrual (0.092 hours accrued per hour worked.)
• Wellness Reimbursement Program - $90 Quarterly
• Employee Referral Bonus
  
  

Employment Type, Schedule, FLSA Status:

• Full Time
• Position Schedule: Monday-Friday | 8:00am- 5:00pm
• FLSA Status: Non-Exempt
  
  

Location : 525 NW Lake Whitney PL, STE 101 Port St. Lucie, FL 34986 Reports to: Clinical Operations Manager

Primary Responsibilities

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
  
  

Secondary Responsibilities

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.
  
  

Qualifications

• High school graduate or equivalent, required.
• Medical Assistant Certification or Registration
• CPR/BLS, required.
• 6 months of clinical experience, required.
• 1 year in an administrative or customer service role, preferred.
• Phlebotomy and lab processing skills, preferred.
• Self-motivated with the ability to work independently as needed.
• Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians.
• Must possess computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. These treatments are delivered by a highly-skilled, clinical nursing staff and monitored by board-certified advanced practitioners.

Vivo Infusion has received The Gold Seal of Approval from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk and talk, hear and smell.

Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He/she is frequently required to sit; stoop, kneel, bend, crouch, or crawl.

The employee may be required to use safety equipment, PPE (personal protective equipment) that may include but not be limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.

Vivo Infusion is an Equal Opportunity Employer.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We May Request

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.
  
  

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Medical Practices

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