Customer Service Representative (Onsite) | Charlotte, NC

Meduit; Charlotte (NC); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

term disability

Internal growth opportunities

Zusammenfassung

Meduit is hiring a Customer Service Representative for onsite at our Charlotte, NC location. You will handle inbound and outbound calls, assist customers with account balances, payments, and questions, and provide clear information to resolve issues efficiently.

The position runs 8:00 AM–5:00 PM ET, Monday through Friday, with a start date of 11/16/2026 and base pay of $16–$18 per hour plus performance incentives. We offer comprehensive benefits and opportunities for internal growth.

Qualifikationen

• High School Diploma or GED is required.
• Minimum of 1 year in a customer-facing role (call center, retail, office, front desk, administrative, or similar).
• Experience in a fast-paced, performance-driven environment.
• Strong computer skills and ability to navigate multiple systems (Outlook, Word, Excel or similar).
• Ability to communicate clearly and professionally in account-related conversations.
• Demonstrated reliability and consistent work history.

Aufgaben

• Handle inbound and outbound calls related to customer account balances.
• Explain balances, payments, and options clearly and professionally.
• Set up payment arrangements and process transactions by phone.
• Document interactions accurately across multiple systems.
• Follow workflows, scripts, and compliance requirements.
• Meet productivity and quality targets.
• Assist customers with available support or financial assistance programs.

Kenntnisse

Communication skills

Reliability

Fast-paced experience

Customer-facing

Outlook/Excel navigation

Ausbildung

High School Diploma or GED

Tools

Outlook

Word

Excel

Jobbeschreibung

Customer Service Representative (Onsite) | Charlotte, NC

Job Category: Non Exempt

Requisition Number: CUSTO003178

• Posted : October 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

4135 S Stream Blvd
Suite 400
Charlotte, NC 28217, USA

• Pay or shift range: $16 USD to $18 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About the Role:
The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title: Customer Service Representative

Location: Onsite - 4135 South Stream Boulevard, Charlotte, NC 28217

Schedule:8:00 AM - 5:00 PM Eastern Time, Monday through Friday.

Start Date:11/16/2026

Compensation:$16-$18 per hour base pay + performance incentives.

Key Responsibilities

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications

• High School Diploma or GED
• Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar)
• Experience working in a fast-paced, performance-driven environment
• Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)
• Ability to communicate clearly and professionally, including handling account-related conversations
• Demonstrated reliability and consistent work history with a track record of meeting expectations

Preferred Qualifications

• Call center experience
• Experience with billing, payments, or account resolution
• Experience meeting or exceeding performance metrics
• Experience handling escalated customer interactions
• Exposure to healthcare, insurance, or financial services environments

About Us

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

Employment Eligibility

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

What We Offer

• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• PaidWellnessTimeandHolidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected classand welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#LI-Onsite

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.