Financial Customer Service Representative - Onsite

Alorica; El Paso (TX); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health, dental, and vision coverage with HSA options

Paid time off

Flexible pay options: daily or weekly pay

401(k) retirement plan

Leadership development programs

Paid training and tuition reimbursement

Employee discounts and assistance programs

Monthly employee engagement events

Relaxation lounge

On-site Café

Job summary

Alorica is hiring an Onsite Customer Service Representative in El Paso, Texas. This full-time position offers $17/hr and requires a problem-solving attitude and excellent communication skills. You will guide customers through their challenges while maintaining accurate records and ensuring satisfaction.

The ideal candidate will possess a high school diploma or GED and preferably have six months of customer service or sales experience. Enjoy various benefits, including health coverage, paid time off, and professional development opportunities.

Qualifications

• 6 months of customer service or sales experience preferred.

Responsibilities

• Guide customers through questions, concerns, or challenges.
• Listen actively to understand the root of the issue.
• Record detailed call information for auditing.
• Maintain and update customer records.
• Identify opportunities to introduce customers to new services.
• Provide recommendations that enhance the customer experience.

Skills

Problem-solving

Active listening

Detail-oriented

Customer service

Education

High school diploma or GED

Job description

Onsite Customer Service Representative - Interview Today! Start In August!

Location: 1440 Goodyear Dr El Paso TX 79936

Employment Type: Full-time, $17/hr

Supporting: Financial Services

About Us

We're the largest minority‑owned CX provider, delivering digital‑first, people‑centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Job Overview

You're a natural problem‑solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail‑oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make An Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow‑up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Requirements

• High school diploma or GED
• 6 months of customer service or sales experience preferred

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6 months
• Must have relevant industry/program experience

Location Note

We're currently hiring for this position in El Paso, Texas.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

Benefits

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open‑access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Monthly MLBA activities and employee engagement events
• Monthly birthday celebrations and employee appreciation days
• Company spirit week activities
• Local restaurant discount partnership with Peter Piper Pizza
• Dedicated mother’s room
• Relaxation lounge with comfortable seating and TV access
• Alorica Café with fresh ready‑to‑go meals

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Equal Opportunity Employer – Veterans/Disabled

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER

The above information has been designed to indicate the general nature and level of work performed by employees in this classification.