Customer Service Representative - Onsite

TEKsystems; Richmond (VA); On-site; USD 46,414,000 - 62,609,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) retirement plan

Paid time off

Job summary

TEKsystems onsite in Sandston, VA seeks an organized Dispatcher to manage and assign daily service requests, coordinating with regional technicians and ensuring timely updates for customers. This contract-to-hire role requires strong written communication and proficiency in Microsoft Office.

You will dispatch ~20 daily tickets, prioritize tasks, and maintain logs and reports while providing backup support to peers in a fast-paced environment.

Qualifications

• Strong computer skills and MS Office proficiency.
• Excellent written and verbal communication.
• Customer-service oriented with a professional attitude.
• Strong organizational and time-management abilities.
• Ability to handle multiple priorities in a fast-paced, deadline-driven environment.
• Self-motivated with the ability to work with minimal supervision.
• High school diploma or equivalent.

Responsibilities

• Receive and assess incoming service calls; dispatch approximately 20 service tickets daily.
• Prioritize requests and assign the most appropriate technician based on availability and skillset.
• Maintain clear communication with customers to gather necessary information and provide updates.
• Support technicians by coordinating parts needs to reduce return visits.
• Provide feedback to the call center regarding customer concerns and process improvements.
• Track all service calls and prepare reporting/metrics for management.
• Maintain service logs, documentation, and service manuals.
• Provide backup support to fellow dispatchers as needed.
• Follow all company policies and procedures to ensure consistent service quality.

Skills

Microsoft Office

Written & verbal communication

Customer service

Time management

Multitasking

Self-motivated

High school diploma

Education

High school diploma or equivalent

Tools

CRM systems

SAP

Job description

Customer Service Rep/Dispatcher Onsite (Sandston, VA)

Schedule: MondayFriday, 8:00 AM5:00 PM (1hour lunch)

Location: Onsite in Sandston, VA, no opportunity for remote work

Pay: $19/hr

About the Role

We are seeking an organized and customerfocused Dispatcher to support service operations for our Division customers. This individual will manage and assign daily service requests, coordinate with regional technicians, and ensure timely communication with customers and internal teams. This is a fully onsite role requiring strong written communication skills and proficiency in Microsoft Office.

Key Responsibilities

• Receive and assess incoming service calls; dispatch approximately 20 service tickets daily.


• Prioritize requests and assign the most appropriate technician based on availability and skillset.


• Maintain clear communication with customers to gather necessary information and provide updates.


• Support technicians by coordinating parts needs to reduce return visits.


• Provide feedback to the call center regarding customer concerns and process improvements.


• Track all service calls and prepare reporting/metrics for management.


• Maintain service logs, documentation, and service manuals.


• Provide backup support to fellow dispatchers as needed.


• Follow all company policies and procedures to ensure consistent service quality.

Required Skills & Qualifications

• Strong computer skills, including proficiency in Microsoft Office.


• Excellent written and verbal communication abilities.


• Customerservice oriented with a professional, positive attitude.


• Strong organizational and timemanagement skills.


• Ability to handle multiple priorities in a fastpaced, deadlinedriven environment.


• Selfmotivated and able to work with minimal supervision.


• High school diploma or equivalent.

Preferred Qualifications

• 2+ years of experience in service management, dispatching, call center operations, or field service support.


• Experience with CRM systems and SAP.


• Bilingual communication skills.

Job Type & Location

This is a Contract to Hire position based out of Sandston, VA.

Job Type & Location

This is a Contract position based out of Richmond, VA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Richmond,VA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.