Customer Service Representative - Onsite

ResultsCX; Georgia; On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly wages

Opportunities for career growth

Onsite training

Job summary

ResultsCX is looking for an Onsite Customer Service Representative in Athens, GA. This role involves assisting customers with account inquiries and providing exceptional service while handling inbound and outbound calls.

Applicants should possess a high school diploma or GED, solid typing skills, and technical proficiency with calling systems. The position offers competitive wages and career advancement opportunities in a collaborative environment.

Qualifications

• Ability to type 25 words per minute.
• Open availability 7 days a week.
• Reliable transportation and must live within commuting distance of the office.

Responsibilities

• Handle inbound and outbound calls, including account updates and billing questions.
• Provide exceptional customer service that contributes to customer satisfaction.

Skills

Typing skills

Technical proficiency

Extroverted personality

Education

High school diploma or GED

Job description

Job Description

At ResultsCX, our Onsite Customer Service Representative is a skilled problem‑solver and trusted resource for our customers. In this role, you will work from our Athens office located at 2411 Jefferson Rd Suite A, ATHENS, GA 30607, handling inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more. Your work goes beyond the script, playing a key role in helping our communities.

Location

2411 Jefferson Rd Suite A, ATHENS, GA 30607 (Onsite)

Responsibilities

• Handle inbound and outbound calls, including account updates, billing questions, service inquiries, and new account setups.

• Provide exceptional customer service that extends beyond scripted procedures, contributing to customer satisfaction and community support.

Qualifications

• High school diploma or GED required.
• Typing skills: ability to type 25 words per minute.
• Technical proficiency: intermediate to advanced proficiency required to toggle between multiple systems while communicating.
• Availability: open availability 7 days a week.
• Pay expectation: on‑site CSR pay rates start at $14/hr during training; rates vary by program fit during selection.
• Reliable transportation and must live within commuting distance of the office.
• Extroverted personality that thrives on social connections and collaborative work.

Benefits

Competitive hourly wages with potential increase based on program fit. Onsite training and opportunities for career growth in a high‑performing, collaborative environment.

Results‑CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.