Customer Service Representative - Onsite

rodenhiserhomeservicesinc; Holliston (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness

Paid Time Off

401(k) match

Career development

Product discounts

Job summary

Rodenhiser Home Services is seeking an onsite Customer Service Representative in Massachusetts to warmly welcome clients, maintain a calm voice, and manage calls with five-star service. You will convert inquiries into booked appointments and collaborate with field and office teams to deliver seamless service experiences.

The role requires strong communication skills, multitasking ability, and proficiency with CRM and standard office tools.

Qualifications

• Two years of proven customer service experience preferred (not required).
• Excellent verbal and written communication skills.
• Detail-oriented, organized, and able to multitask under pressure.
• Comfortable using computer and phone systems; able to learn CRM tools.

Responsibilities

• Convert incoming client requests into booked service appointments.
• Respond to client requests via phone, text, and email, resolving issues and promoting the brand.
• Collaborate with field and office teams to create seamless service experiences.
• Participate in training to boost booked calls.
• Maintain and update client database with complete and accurate information.
• Make outbound calls.
• Be available for on-call duties.

Skills

Customer service experience

Phone etiquette

IT proficiency

Multitasking

Written communication

Education

High school diploma

Tools

CRM software

Job description

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:

Nice People. Great Service.

And that experience begins the moment the phone rings.

The Big Task

We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.

Key Sub Tasks

• Convert incoming client requests into booked service appointments.
• Respond to client requests via phone, text and email, resolving issues and promoting the brand.
• Collaborate with field and office teams to create seamless service experiences.
• Participate in training to boost booked calls.
• Maintain and update client database with complete and accurate information.
• Make outbound calls.
• Be available for On-Call duties.

Who You Are

• Highly motivated – friendly, composed, and confident on the phone.
• Detail-oriented, organized, and able to handle multiple priorities.
• A problem solver with analytical skills.
• A great communicator with strong verbal and written communication skills.
• IT competent: proficient with computer and phone systems.
• High school education or equivalent.
• Two years’ proven track record in customer service, preferred.

What We Offer

• A career with purpose and growth in a respected, family-owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vacation, Holidays, Parental Leave
• Financial: 401(k) match
• Growth: Tuition reimbursement, career development
• Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.