Customer Service Representative (Onsite)

GC Services Limited Partnership; Copperas Cove (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix in Texas is seeking a customer-focused representative to handle inbound and outbound calls, explain options, and guide customers through resolutions. You will stay professional, empathetic, and clearly communicate solutions while meeting performance goals.

The role requires weekends and holidays as needed, with full-time hours, paid training, and benefits including health coverage and paid time off. Excellent communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Must be 18 years or older to qualify.
• Ability to stay engaged on the phone for long shifts with minimal distractions.
• Typing assessment required and background checks may be conducted.
• Strong communication and problem-solving skills essential.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound financial collection calls in addition to inbound calls to persuade payments.
• Provide exceptional customer service by addressing inquiries and guiding to solutions.
• Maintain thorough understanding of products, services and policies.
• Accurately document customer interactions across all tools.
• Collaborate with other departments to resolve issues; escalate when needed.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience.
• Stay updated on product knowledge and industry trends.

Skills

Customer service

Communication

Problem solving

Empathy

Phone skills

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and **escalate** complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
• Monday - Friday: 7 a.m. to 8 p.m
• Rotating Saturday Shift: 10 a.m. to 3 p.m.

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Superb attendance, so you can be there when our customers need us
• All job offers are contingent upon completion of drug screen and background checks.