Customer Service Representative

Orkin, LLC in; Woburn (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Maternity leave

Life insurance

401(k) with company match

Employee stock purchase plan

Paid vacation

Paid holidays

Paid sick leave

Employee discounts

Tuition reimbursement

Scholarship awards

Training program

Job summary

Orkin, LLC is seeking a Customer Service Specialist to deliver top-notch service to customers and coordinate service visits. You will schedule appointments, monitor routes, and maintain accurate records to support branch growth.

This role emphasizes empathy, reliability, and teamwork within a fast-paced environment, offering comprehensive benefits and opportunities for career growth.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong communication skills and ability to build trust with customers.
• Ability to identify customer needs and provide effective solutions.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows/Web systems to track routes and schedules.
• Coordinate service visits and optimize technician routes to reduce drive time.
• Maintain accurate customer records and update disposition of calls and payments.
• Support quality assurance processes and protect customer privacy.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

CRM software

Scheduling software

Job description

Customer Service Representative (Administrative)

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You'll have more than a job—you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.

With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don't worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer's privacy and other proprietary information

We Offer…

• Competitive earnings starting at $20 to $25 per hour
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why Orkin?

• You are interested in an opportunity with career potential in a reliable, recession-resistant industry
• You have a service-oriented mindset that leads you to build loyalty and trust with customers
• You hold yourself responsible to commitments
• You value being part of a team