Customer Service Representative-No weekends

Merchants Metals; Bakersfield, Northern (CA, KY); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Company paid life insurance

Short/Long-Term Disability Insurance

Live Health Online

Legal Shield

Employee Assistance Program

401k with company match

Paid PTO and holidays

Training opportunities

Job summary

Merchants Metals is seeking a Customer Service Representative who will assist customers in assessing their needs and support Sales Representatives in soliciting and obtaining orders. You will interpret customer requirements, provide product and technical information, and help develop accounts.

The role focuses on identifying revenue opportunities, qualifying prospects, and closing additional purchases with company trading partners.

Qualifications

• High School Diploma.
• 3 - 5 years of relevant experience.
• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Identifies revenue opportunities within customers' communities through excellent communication and networking.
• Prospects, qualifies, and assist in generating sales within the company's established trading partners.
• Ensures identification, planning, account qualification, and needs analysis at all prospect levels.
• Interacts with prospects to identify appropriate contacts
• Identifies and closes additional purchases of products and services by customers' communities.
• Responds to requests from customers for information and presents products based on customer needs.
• Engages in technical discussions with potential clients.
• Remains knowledgeable and up-to-date on changes and developments in the company's B2B infrastructures.
• Provide excellent customer service.
• Must be able to work overtime as required

Skills

Phone skills

Active listening

Communication

Customer orientation

Time management

Adaptability

Multitasking

Education

High School Diploma

Job description

Description

Monday through Friday Day Shift - No Weekends or Nights!

Pay: $21-$24 an hour, depending on experience

POSITION SUMMARY:

The CSR is responsible for assisting customers in assessing their needs. The CSR assists the Sales Representatives in soliciting and obtaining orders, understands and interprets customer requirements, provides product and technical information, and develops accounts.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Identifies revenue opportunities within customers' communities through excellent communication and networking.
• Prospects, qualifies, and assist in generating sales within the company's established trading partners.
• Ensures identification, planning, account qualification, and needs analysis at all prospect levels.
• Interacts with prospects to identify appropriate contacts
• Identifies and closes additional purchases of products and services by customers' communities.
• Responds to requests from customers for information and presents products based on customer needs.
• Engages in technical discussions with potential clients.
• Remains knowledgeable and up-to-date on changes and developments in the company's B2B infrastructures.
• Provide excellent customer service.
• Must be able to work overtime as required

Requirements

• High School Diploma
• 3 - 5 years of relevant experience
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Why Join the Merchants Metals Team?

Our core values are in seven basic principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. Our employees are part of a culture that values and promotes personal growth and development. We understand that to be a market leader, we must be committed not only to our products but also to our people. We are committed to growing our employees and want our people to feel their time with Merchants Metals is an investment in their future. It's our talent that helps make Merchants Metals the first name in fence solutions.

About Merchants Metals

We're one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

Benefits: We've got you covered.

Merchants Metals offers benefits that are specifically designed to fit your needs. We provide industry-leading coverage and benefits to our people and qualified family members, including:

• Medical, Dental and Vision coverage for Employees, Spouses, Dependents &/or entire Family at a very low cost
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through Live Health Online
• Legal Assistance via Legal Shield
• Employee Assistance Program and discounts.
• 401k Retirement Program with strong company match.

In addition to the benefits program, Merchants Metals also provides employees a competitive wage, career advancement, paid PTO, and holidays. and training opportunities.