Customer Service Representative- Must be Bilingual/Spanish.

Genadyne Biotechnologies; Bohemia (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Genadyne Biotechnologies is seeking a detail-oriented Shipping/Order Coordinator to manage order intake, processing and fulfillment. You will coordinate with international, domestic and local carriers, negotiate rates and ensure accurate data entry and timely shipments.

The role requires strong communication, organization and bilingual Spanish abilities, with 1–2 years of experience. This on-site position in New York offers opportunities to support growth and customer satisfaction.

Qualifications

• Strong communication skills in speaking and writing.
• Bilingual Spanish language abilities are preferred.
• Knowledge of international customs regulations is a plus.
• Highly organized with the ability to handle multiple tasks.
• Ability to prioritize and adapt to changes.
• Strong pricing negotiation skills and dependable attendance.
• 1–2 years of relevant shipping/order fulfillment experience.

Responsibilities

• Interact with customers for order intake, processing and fulfillment.
• Develop and maintain resources for international, domestic, and local shipping companies.
• Coordinate client shipping requests and negotiate rates.
• Enter data accurately and maintain customer records.
• Provide shipment quotes and set up shipments as required by customers.
• Maintain communication with internal departments to resolve issues.

Skills

Communication

Bilingual Spanish

Multitasking

Organization

Negotiation

Dependability

Experience (1-2 years)

Customs knowledge

Education

High School Diploma

Tools

ERP (Visual)

Microsoft Office

Outlook

Job description

Genadyne is a US Based developer and manufacturer of negative pressure wound therapy systems. We are a growing company with a mission to promote wound healing, decrease wound recurrence and maintain dignity, independence, comfort and pain control of the wound care patients through our products.

General Purpose

Satisfy customer requirements, order fulfillment, arrange outbound customer shipments. Interact with customers to provide and process information in response to inquiries, taking orders, concerns and requests about products

PRIMARY DUTIES AND RESPONSIBILITIES

• Interact with customers for order intake, processing and fulfillment
• Develop and maintain resources for international, domestic, and local shipping companies
• Coordinate client shipping requests
• Negotiate shipping rates and various options
• Some packing of materials may be required
• Data entry of all aspects of order process
• Carefully maintain customer and order information
• Process customer orders accurately and in a timely manner
• Respond to customer service requests for order changes and communicate changes to the appropriate personnel
• Assist in managing current customer accounts
• Attend to inbound and outbound phone calls
• Provide exceptional customer service to customers and carriers
• Resolve customer and carrier issues in a timely manner
• Provide shipment quotes for customers and set up shipments as required by customers
• Accurately create proper shipping paperwork as required
• Maintain and file all records in accordance with company procedure
• respond promptly to customer inquiries
• direct interaction with customers via telephone, Skype, or face to face
• handle and resolve customer complaints
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions

JOB SKILLS AND REQUIREMENTS

• Strong communication skills (speaking and writing)
• Bilingual / Spanish
• Knowledge of international customs regulations a plus
• Highly organized
• Ability to deal with multiple tasks
• Ability to prioritize and adjust with change
• Ability to negotiate pricing
• Dependability - Regular attendance is expected
• 1-2 Years of Experience

EDUCATION

Minimum -High School Diploma

SOFTWARE APPLICATION KNOWLEDGE

Microsoft Office Outlook Internet ERP (Visual)

RATE

$18.00- $20.00/Hourly