Lead Customer Service Representative - 5044140

State-of-Missour; Jefferson City (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

The Department of Revenue in Missouri is seeking aLead Customer Service Representative to support extraordinary collections and assist taxpayers with resolving tax issues and regaining compliance. The role requires coordination with attorneys and management and may involve courthouse testimony when required.

Ideal candidates will have 2+ years in customer service and leadership, plus intermediate Excel skills.

Qualifications

• High school diploma or GED required.
• Two or more years of customer service and leadership experience.
• Intermediate Excel skills.

Responsibilities

• Assist customers with resolving tax issues and regaining tax compliance.
• Handle written correspondence and telephone calls.
• Testify in court as needed and assist attorneys and management.

Education

High school diploma or GED

Tools

Excel

Job description

Lead Customer Service Representative - Extraordinary Collections

Department of Revenue

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The successful candidate will assist customers with resolving tax issues and regaining tax compliance.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This position works with accounts that have high dollar business accounts that have a revoked sales tax license. Work involves written correspondence, research, as well as telephone calls. Employee will work closely with attorneys and management and must be willing to make trips to Missouri County Court houses other that Cole County to testify in open court. Employee also will assist customers in person in the tax assistance office.

CORE COMPETENCIES NEEDED:

• Strategic Thinking
• Computer Literacy
• Effective Writing
• Team Building Abilities
• Excellent Customer Service
• Self-Directed
• Attention to Detail
• Clear Communication
• Organizational Abilities
• Positive Attitude
• Dependable

QUALIFICATIONS:

• Possession of a high school diploma or high school equivalency certificate
• Two or more years of customer service and leadership experience
• Intermediate Excel Skills

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources office at [phone].

The State of Missouri is an equal opportunity employer.