Customer Service Representative - Medical Supply

Pruitthealth Corporation; Norcross (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

PruittHealth Medical Supply is seeking a Customer Service Representative to support order processing, invoicing, credits and product services in a healthcare supply environment.

You will handle vendor and customer inquiries, track shipments, maintain pricing knowledge, and ensure timely delivery to facilities. Requires 3–5 years in customer service and medical supply experience.

Qualifications

• 3-5 years in customer service or call center environment.
• 3-5 years experience in medical supply field.
• 3+ years long-term care industry experience.

Responsibilities

• Process orders, invoices, credits and product services.
• Respond to customer questions concerning products, pricing and order status.
• Maintain knowledge of products, pricing, and changes.
• Coordinate with vendors and customers courteously and professionally.
• Track shipments and verify timely delivery to facilities.

Skills

Communication skills

Vendor coordination

Order processing

Microsoft Office

Customer service

Problem solving

Attention to detail

Shipment tracking

Tools

Microsoft Office

Excel

Job description

Job Description - Customer Service Representative - Medical Supply (2613382)

Customer Service Representative - Medical Supply - 2613382

Description

JOB PURPOSE:

Customer Service Representatives provide support for PruittHealth Medical Supply. CSR will be responsible for supporting and performing tasks and communication related to processing orders, invoices, credits and product services.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent communication skills
• Demonstrates the ability to respond to change productively and handle additional projects as assigned
• Maintains knowledge of products and offerings for PruittHealth Medical Supply
• Able and responsive to customer questions concerning products, pricing and order status.
• Keeps up to date on product changes, pricing, items and processing
• Knowledgeable with respect to Special Orders and Processing – placing orders with vendors, follow-up, tracking shipments and verifying facilities receive products timely.
• Able to work with vendors and customers in a courteous and respectful manner
• Responds to facility regarding back-order reports, research, shortages and damaged item claims. Works closely with inventory control.
• Ability to prioritize and complete tasks
• Microsoft office including Word and Excel

Qualifications

MINIMUM EXPERIENCE REQUIRED:

3-5 years’ work experience in customer service or a call center environment.

ADDITIONAL QUALIFICATIONS:

• 3-5 years’ experience in medical supply field
• 3+ years long-term care industry experience

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com