Customer Service Representative - Medical Supply

PruittHealth; Norcross (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

PruittHealth is seeking a Customer Service Representative for Medical Supply in Norcross, GA. You will support order processing, invoicing, credits, and product services, and handle customer inquiries about products, pricing, and order status.

The role requires 3–5 years in customer service or a call center, plus 3+ years in the medical supply and long-term care sectors. Strong communication and MS Office skills are essential.

Qualifications

• 3-5 years’ experience in customer service or a call center environment.
• 3-5 years’ experience in medical supply field.
• 3+ years long-term care industry experience.

Responsibilities

• Process orders, invoices, credits and product services.
• Respond to customer questions concerning products, pricing and order status.
• Maintain knowledge of PruittHealth Medical Supply products and offerings.
• Coordinate with vendors and facilities to track shipments and ensure timely delivery.

Skills

Communication

Adaptability

Product knowledge

Order processing

Vendor coordination

Pricing inquiries

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description - Customer Service Representative - Medical Supply (2613382)

Customer Service Representative - Medical Supply - 2613382

Description

JOB PURPOSE:

Customer Service Representatives provide support for PruittHealth Medical Supply. CSR will be responsible for supporting and performing tasks and communication related to processing orders, invoices, credits and product services.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent communication skills
• Demonstrates the ability to respond to change productively and handle additional projects as assigned
• Maintains knowledge of products and offerings for PruittHealth Medical Supply
• Able and responsive to customer questions concerning products, pricing and order status.
• Keeps up to date on product changes, pricing, items and processing
• Knowledgeable with respect to Special Orders and Processing – placing orders with vendors, follow-up, tracking shipments and verifying facilities receive products timely.
• Able to work with vendors and customers in a courteous and respectful manner
• Responds to facility regarding back-order reports, research, shortages and damaged item claims. Works closely with inventory control.
• Ability to prioritize and complete tasks
• Microsoft office including Word and Excel

Qualifications

MINIMUM EXPERIENCE REQUIRED:

3-5 years’ work experience in customer service or a call center environment.

ADDITIONAL QUALIFICATIONS:

• 3-5 years’ experience in medical supply field
• 3+ years long-term care industry experience

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

For Florida Job Postings Only:

For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com