Customer Service Representative Manufacturing

Mid-State Sales; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein wachsendes Unternehmen in der Hydraulikschlauch- und Rohrherstellung sucht einen motivierten Kundenservice-Mitarbeiter. In dieser Schlüsselrolle unterstützen Sie industrielle und OEM-Kunden mit außergewöhnlichem Service und präziser Auftragsbearbeitung. Diese Position bietet die Möglichkeit, in einem stabilen, umsatzstarken Unternehmen zu wachsen, das Wert auf Ihr Fachwissen und Ihre Problemlösungsfähigkeiten legt. Mit einem umfassenden Leistungspaket und einem unterstützenden Team ist dies eine hervorragende Gelegenheit für alle, die in einer wichtigen Branche Karriere machen möchten.

Benefits

401(k)

401(k) Matching

Leistungsabhängiger Bonus

Firmenwagen

Zahnversicherung

Krankenversicherung

Elternzeit

Ausbildungsunterstützung

Kostenlose Snacks

Kostenlose Uniformen

Qualifications

• 2+ Jahre Erfahrung im Kundenservice in einem industriellen Umfeld.
• Starke Kommunikationsfähigkeiten und freundliches Auftreten.

Responsibilities

• Bearbeitung von Kundenanfragen per Telefon, E-Mail und Online-Portalen.
• Genaues Eingeben von Bestellungen und Erstellen von Angeboten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Problem-Lösungsfähigkeiten

Tools

ERP-Systeme (Epicor, SAP)

Microsoft Office

CRM-Tools

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Help or transport service

Parental leave

Tuition assistance

Vision insurance

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Stock options plan

Training & development

Join a Growing Industry Leader in Hydraulic Hose & Tube Manufacturing!

We’re looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH. In this key role, you’ll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery.

This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.

What You’ll Do

Respond to customer inquiries via phone, email, and online portals

Accurately enter orders, generate quotes, and handle returns or changes

Communicate lead times, product availability, and shipping updates

Liaise with sales, production, and shipping teams to meet customer needs

Follow up on open orders, quotes, and backorders to ensure timely delivery

Build long-term customer relationships by solving problems quickly and professionally

What We’re Looking For

2+ years of customer service experience in a manufacturing, distribution, or industrial setting

Strong communication skills and a professional, friendly demeanor

High accuracy and attention to detail under time pressure

Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)

Solid computer skills (Microsoft Office, order portals, CRM tools)

Self-motivated, reliable, and team-oriented

Why Join Us?

$21.50/hr + annual bonus opportunity Monday–Friday, 8:00 AM – 5:00 PM – no nights or weekends Full benefits package including medical, dental, vision, 401(k), and paid time off Job security and long-term opportunity in an essential industry Supportive, tight-knit team with a track record of success Training and advancement potential for those who want to grow

Bonus Points If You Have

Experience in hydraulics, hose & tube manufacturing, or B2B industrial supply

Familiarity with technical parts and product specs

Knowledge of fluid power, fittings, or custom assemblies