Customer Service Representative - Remote

Lensa; Madison (WI); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading digital health company is seeking a Customer Service Representative to manage inbound calls and provide excellent service. This remote position requires strong communication skills and the ability to multi-task effectively. Join a team committed to improving health outcomes for all.

Qualifications

• Experience in customer service preferred.
• Ability to thrive in a fast-changing environment.

Responsibilities

• Handle inbound calls from members and providers.
• Provide courteous and professional customer service.
• Meet or exceed call center metrics and quality standards.

Skills

Communication

Teamwork

Multi-tasking

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

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Lensa is a leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is a leading digital health company that helps people manage their health in one place. Our virtual health platform supports individuals, providers, employers, health plans, and communities to improve well-being and promote positive behavior change. We are committed to making high-quality care accessible and affordable for everyone. Visit www.sharecare.com to learn more.

Job Summary

The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and provides courteous and professional customer service. The CSR responds to inquiries via phone and email, records communications accurately, and may need to deviate from standard scripts. They use a computerized system for tracking and troubleshooting, assess needs, explain programs, and promote services.

Position Details

• This is a remote position, open to candidates anywhere within the United States.

Essential Job Functions

• Identify and prioritize caller needs, questions, and concerns.
• Develop resolution plans and respond efficiently.
• Maintain customer satisfaction and collaborate with other teams as needed.
• Analyze problems and determine resolutions according to protocols.
• Proactively educate callers about program benefits.
• Meet or exceed call center metrics and quality standards.
• Use computer tools to process and document information accurately.
• Build rapport with callers and adapt communication styles.
• Provide accurate information about Sharecare's programs and services.
• Escalate issues internally and follow up on escalations.

Qualifications

• High School Diploma
• Experience in customer service preferred
• Excellent communication skills
• Ability to multi-task
• Knowledge of Microsoft Word & Outlook
• Proficiency in keyboarding and internet navigation
• Teamwork skills
• Ability to thrive in a fast-changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting