Customer Service Representative/Manager in Training (MIT)

Midas - AMG Enterprises; Raynham (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Midas - AMG Enterprises in Raynham, Massachusetts is seeking a Customer Service Representative to enhance customer satisfaction and team performance. In this role, you will deliver exceptional service, follow up with customers on their requests, and lead a team while adhering to the company’s values.

The ideal candidate will possess strong communication skills and an ability to work a flexible schedule. No automotive experience is required, making it an accessible opportunity for driven individuals.

Qualifications

• Excellent customer service disposition.
• Good communication skills.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Deliver exceptional customer service while listening to customers.
• Follow up with customers regarding services requested.
• Discuss pricing estimates and promote shop service specials.
• Lead, manage, and train the team.
• Oversee inspections, diagnosing, and repairs of vehicles.
• Maintain inventory counts.
• Ensure cleanliness and organization of the facility.

Skills

Customer service disposition

Communication skills

Leadership ability

Team building skills

Flexible retail schedule

Valid driver's license

Job description

Benefits

• 401(k)
• Paid time off

Responsibilities

As a Midas Customer Service Representative, you will be performing the following duties:

• Deliver exceptional customer service while listening and consulting with customers
• Following up with customers, services requested, estimated completion times etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications - (No Automotive Experience Required)

• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license