Customer Service Representative/Manager in Training (MIT)

Midas - AMG Enterprises; Stratford (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Midas - AMG Enterprises in Stratford, Connecticut is seeking a motivated Customer Service Representative to deliver exceptional service and manage the team. The role includes engaging with customers, providing pricing estimates, and ensuring the cleanliness of the facility. No automotive background is required, but excellent communication and leadership skills are essential. The position offers opportunities for growth and may require a flexible schedule, including weekends and holidays.

Qualifications

• No automotive experience required, but a strong customer service focus is essential.
• Must have the ability to work a flexible schedule, including weekends and holidays.
• A valid driver’s license is required.

Responsibilities

• Deliver exceptional customer service and listen to customer needs.
• Manage and train a team while aligning with company values.
• Oversee technicians’ work and maintain inventory.

Skills

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Job description

Benefits

• 401(k)
• Paid time off

Motivated to win? Want to work in a place you can grow? Enjoy talking to people and making them smile? You found the right place! Midas is looking for the next generation of leaders! Our Manager in Training program will provide you with the skills you need to win professionally and personally!

• Leadership
• Customer Experience
• Sales

Responsibilities

As a Midas Customer Service Representative, you will be performing the following duties:

• Deliver exceptional customer service while listening and consulting with customers
• Following up with customers, services requested, estimated completion times etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications - (No Automotive Experience Required)

• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license