Customer Service Representative - Logistics / B2B

HireHawk; New York (NY); On-site; MXN 180,000 - 360,000; Full time

Job summary

HireHawk is seeking a Customer Operations Coordinator to support the day-to-day operations of a New York-based business from Mexico. You’ll process sales orders, pricing, and customer data with accuracy, starting in back-end tasks and gradually handling direct customer communication.

This role rewards an investigative mindset—when numbers don’t add up you’ll verify, raise questions, and work with teams to resolve issues while maintaining high data quality and professional email correspondence.

Qualifications

• Experience in customer service or operational support.
• Advanced English proficiency in speaking, writing, and reading.
• Strong numerical skills with percentages, costs, margins.
• Excellent accuracy when comparing orders and pricing data.
• Ability to identify irregular figures and investigate before proceeding.
• Professional written communication and ability to raise questions when unclear.

Responsibilities

• Enter and review sales orders accurately with complete data.
• Validate customer pricing against price sheets, costs, freight, and warehouse charges.
• Identify pricing, cost, margin, and order discrepancies before issues arise.
• Perform basic calculations to verify order accuracy.
• Investigate information that appears incorrect or inconsistent.
• Escalate discrepancies and communicate with teams to resolve.
• Maintain high accuracy with large volumes of order and operational data.
• Support customer inquiries professionally via email as you learn the business.
• Gradually handle inbound and outbound customer calls as you gain familiarity.
• Learn logistics, order management, pricing, and workflows to spot issues.

Skills

Customer service

Advanced English

Numerical skills

Attention to detail

Investigation mindset

Written communication

Tools

Spreadsheets

ERP systems

Order management platforms

Job description

As a Customer Operations Coordinator, you’ll support the day-to-day operations of a New York-based business, making sure sales orders, pricing, costs, and customer information are processed accurately and efficiently. You’ll start with a strong focus on back-end operational work, then take on more direct customer communication as you learn the business and demonstrate proficiency.

This is a role for someone who thinks rather than simply processes. When a number, price, margin, or order does not make sense, you’ll be expected to investigate it, double-check the information, and confidently raise questions before moving forward.

Responsibilities

• Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing.
• Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information.
• Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues.
• Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy.
• Investigate information that appears incorrect or inconsistent rather than processing it without question.
• Escalate discrepancies and proactively communicate with the appropriate team members to reach a resolution.
• Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data.
• Support customer inquiries professionally through email as your knowledge of the business grows.
• Gradually handle occasional inbound and outbound customer calls once you are comfortable with the company’s products and processes.
• Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize when something does not look right.

Requirements

Must-Have:

• Previous customer service, customer-facing, or operational support experience.
• Advanced English proficiency across speaking, writing, and reading.
• Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations.
• Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data.
• Ability to recognize unusual or incorrect figures and investigate them before proceeding.
• Professional written communication skills and confidence asking questions or raising concerns when information is unclear.

Nice to Have:

• Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment.
• Experience entering or reviewing high volumes of sales orders or transactional information.
• Previous exposure to logistics, warehousing, freight, or supply chain operations.
• Experience working with spreadsheets, order management platforms, ERP systems, or similar business software.
• Previous experience communicating with U.S.-based customers or teams.