Customer Operations Coordinator

The Imagine Group, An Imagine Company; Getzville (NY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

The Imagine Group, An Imagine Company, based in Getzville, New York, is seeking a Customer Operations Coordinator to support Traders and Assistant Traders with customer service, order management, and logistics across sales and purchases.

As part of our Commercial Sales team, you will handle customer inquiries, process orders by phone and email, manage documents and invoices, coordinate with warehouses and trucking companies, and develop product knowledge to make informed decisions and ensure

Qualifications

• Associate or bachelor’s degree in Accounting, Business or Supply Chain preferred.
• Strong accounting and mathematical abilities.
• Proficient in Microsoft Office and basic invoicing concepts.
• Experience with IBM i (AS400) is a plus.
• Ability to multi-task and take ownership of tasks.

Responsibilities

• Handle all customer service responsibilities on assigned contracts and customers.
• Handle phone and email orders, inquiries, and questions.
• Online file and customer management.
• Code invoices, freight, warehouses etc.
• Prepare and handle documents (letters of credit, bills of lading, invoices).
• Liaise with warehouses to arrange packaging, shipping and blends.
• Work with trucking companies to obtain freight rates and book shipments.
• Problem solve and propose solutions for concerns.
• Understand product knowledge to make informed decisions based on customer requirements.
• Understand A/R and the importance of keeping customers current.
• Understand billing and invoicing system.
• Help manage inventory and assist in coverage when colleagues are out.

Skills

Strong organizational skills

Time management

Problem-solving

Self-starter

Proactive

Inquisitive

Multi-tasking

Ownership

A/R understanding

Education

Accounting/Business/Supply Chain degree

Tools

IBM i (AS400) menus

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Interested in joining an innovative, international trading firm? We’re looking for a Customer Operations Coordinator to join our Commercial Sales team and support Traders and Assistant Traders with customer service, order management, and logistics across sales and purchases.

This position is hybrid, based in Getzville, New York.

In this role, you will:

• Handle all customer service responsibilities on assigned contracts and customers.
• Handle phone and email orders, inquiries, and questions.
• Online file and customer management.
• Code invoices, freight, warehouses etc.
• Prepare and handle documents (letters of credit, bills of lading, invoices etc.)
• Liaise with warehouses to get material packaged, shipped and blended according to customer specifications.
• Work with trucking companies to get freight rates and book shipments.
• Problem solve and come up with solutions if any concerns come up.
• Grasp product knowledge to make independent decisions based on customer requirements.
• Ability to understand A/R and the importance of keeping our customer current.
• Ability to understand our billing and invoicing system.
• Help to manage inventory and manager positions.
• Assist in covering team member responsibilities when they are out of office.

Qualifications That Will Help You Thrive:

• Microsoft- Outlook, Excel, Word, PowerPoint
• Experience using IBM i (AS400) menus and applications
• Associate or bachelor’s degree: Accounting, Business or Supply Chain degrees preferred.
• Strong accounting and mathematical abilities
• Strong organizational, time management and problem-solving skills
• Must take ownership of responsibilities and tasks. Must be a self-starter, proactive and inquisitive.
• Must be able to multi-task and handle many responsibilities at one time.
• Basic knowledge and understanding of imports/ exports, INCO terms, trading terms.