Customer Service Representative- Lisbon, NH

Bar Harbor Bankshares; Lisbon (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Referral incentives

Employee stock purchase plan

Insurance: medical/dental/vision/life

Paid holidays

401(k) plan

Paid vacation & sick time

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bank & Trust in Lisbon, New Hampshire is seeking a Customer Service Representative to be the first point of contact for customers. This full-time role involves helping clients with their day-to-day financial needs and building trusted relationships.

You will assist with identifying financial needs, processing transactions, and referring customers to loans, trusts, investments, insurance and other services. A friendly demeanor, reliability and basic Windows knowledge are essential.

Qualifications

• Role focuses on obtaining general banking knowledge and mastering routine transactions, including account opening.
• Interest and experience in customer service and a working knowledge of Windows are essential.

Responsibilities

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

Skills

Customer service

Referral sales

Cash handling

Community engagement

Tools

Windows OS

Job description

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, Full time, 40 hours per week opening for a Customer Service Representative at our Lisbon, New Hampshire branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid vacation and sick time, a wellness program, continuing education benefits, and more!

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

EEO is the law: English & Spanish version

English – https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Spanish – https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

EEO is the Law Poster Supplement

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency:

https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf