Customer Service Representative | Keller, TX

American-Nation-Bank; Keller (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

American Nation Bank in Keller, TX is seeking a friendly, dependable Customer Service Representative to join our team full-time. The role handles opening accounts, answering questions, and assisting customers with various banking needs, with occasional teller backup for deposits, withdrawals, and loan payments.

We value strong communication, attention to detail, and the ability to work independently or with a team.

Qualifications

• Experience in customer service or retail is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Basic computer skills and ability to learn banking systems.

Responsibilities

• Open and maintain deposit accounts.
• Assist customers with questions and service requests.
• Process transactions such as deposits, withdrawals, and loan payments when serving as teller backup.
• Recommend products and services that fit customers' needs.
• Resolve customer concerns professionally and courteously.
• Support daily branch operations following bank policies and procedures.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Banking systems

Tools

Banking software

Job description

American Nation Bank is looking for a friendly, dependable, and customer-focused individual to join our Keller team as a Full-Time Customer Service Representative.This role serves as a primary contact for customers opening accounts, answering questions, and helping with their banking needs. In addition to CSR responsibilities, this position will also provide backup teller support as needed, making it a great opportunity for someone who enjoys variety and helping customers in different ways.What You'll DoOpen and maintain deposit accountsAssist customers with account questions and service requestsProcess transactions such as deposits, withdrawals, and loan payments when serving as teller backupRecommend products and services that fit customers' needsResolve customer concerns with professionalism and careSupport daily branch operations while following bank policies and proceduresWhat We're Looking ForStrong customer service and communication skillsA positive attitude and ability to build relationships with customersAttention to detail and a high level of accuracyStrong organizational and problem-solving skillsBasic computer skills and the ability to learn banking systemsAbility to work independently and as part of a teamPrevious banking, cash-handling, retail, or customer service experience is preferredWhy ANB?At American Nation Bank, we're committed to building strong relationships with both our customers and our employees. We offer:A supportive team environmentOpportunities for growth and developmentThe chance to make a difference in the communities we serveIf you enjoy helping people and are looking for a career with a community bank that values service, relationships, and teamwork, we'd love to hear from you.EOE Minorities/Females/Protected Veterans/Disabled