Banking Customer Service Specialist & Teller Backup

American-Nation-Bank; Keller (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

American Nation Bank in Keller, TX is seeking a friendly, dependable Customer Service Representative to join our team full-time. The role handles opening accounts, answering questions, and assisting customers with various banking needs, with occasional teller backup for deposits, withdrawals, and loan payments.

We value strong communication, attention to detail, and the ability to work independently or with a team.

Qualifications

• Experience in customer service or retail is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Basic computer skills and ability to learn banking systems.

Responsibilities

• Open and maintain deposit accounts.
• Assist customers with questions and service requests.
• Process transactions such as deposits, withdrawals, and loan payments when serving as teller backup.
• Recommend products and services that fit customers' needs.
• Resolve customer concerns professionally and courteously.
• Support daily branch operations following bank policies and procedures.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Banking systems

Tools

Banking software

Job description

American Nation Bank in Keller, TX is seeking a friendly, dependable Customer Service Representative to join our team full-time. The role handles opening accounts, answering questions, and assisting customers with various banking needs, with occasional teller backup for deposits, withdrawals, and loan payments.

We value strong communication, attention to detail, and the ability to work independently or with a team.