Customer Service Representative - JOB ID# 14333

Capitol Region Education Council Foundation, Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Capitol Region Education Council Foundation, Inc. seeks a Customer Service Representative to support student transportation programs. The role reports to the Customer Service Center Supervisor and focuses on assisting parents and school districts with transportation needs.

You will coordinate schedules, resolve issues, and maintain transportation records while liaising with schools and providers. Strong communication and Microsoft Office proficiency are required; overtime may be mandatory.

Qualifications

• Strong interpersonal skills with the ability to work with people with various backgrounds.
• Excellent verbal and communication skills.
• Proficient in Microsoft Suite.
• Ability to work flexible hours with mandatory overtime.
• Assist with Billing verification.
• Detail oriented.

Responsibilities

• Serve as a customer service representative to parents and school districts with transportation needs.
• Resolve Customer complaints.
• Work as a liaison between parents, schools and transportation providers.
• Resolve logistical issues to ensure safe and timely transportation.
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
• Assist Management as needed.
• Work on Special Projects.
• Motivate and mentor temporary staff members.
• Mandatory overtime required.
• Coordinating/Scheduling all transportation (field trips, late buses, early buses).
• Must be able to interact w/customers on a consistent basis.

Skills

Interpersonal skills

Verbal communication

Microsoft Suite

Flexible hours

Billing verification

Detail oriented

Education

HS Diploma

Tools

Microsoft Office

Job description

Customer Service Representative - JOB ID# 14333 JobID: 14333

• Position Type: Support Staff/ Transportation Assistant
• Date Posted: 9/14/2026
• Location: Transportation
• Closing Date: 09/28/2026

Job Description

Title: Customer Service Representative

Reports to: Customer Service Center Supervisor

Overview: Assist in the student transportation programs for the Regional School Choice Office.

Essential Duties and Responsibilities

• Serve as a customer service representative to parents and school districts with transportation needs
• Resolve Customer complaints
• Work as a liaison between parents, schools and transportation providers
• Resolve logistical issues to ensure safe and timely transportation
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
• Assist Management as needed
• Work on Special Projects
• Motivate and mentor temporary staff members
• Mandatory overtime required
• Coordinating/Scheduling all transportation (field trips, late buses, early buses)
• Must be able to interact w/customers on a consistent basis

Required Skills

• Strong interpersonal skills with the ability to work with people with various backgrounds
• Excellent verbal and communication skills
• Proficient in Microsoft Suite
• Ability to work flexible hours with mandatory overtime
• Assist with Billing verification
• Detail Oriented

Education and Experience

• HS Diploma
• Customer service experience (5 years)
• Previous Coordinating experience required
• Previous Transportation experience is a plus

Postings current as of 9/17/2026 9:47:04 AM CST.

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