Customer Care Representative, Transportation

Young World Physical Education; Cypress (TX); On-site; USD 30,000 - 35,000; Full time

Job summary

Young World Physical Education is seeking a full-time Customer Care Representative for Transportation in Cypress, Texas. The role requires effective communication, customer service skills, and proficiency in computer systems. You will assist callers with transportation inquiries and ensure a positive experience.

The ideal candidate will hold a High School Diploma or GED equivalent, possess a valid Texas Driver's License, and have experience in customer service. The position offers a salary of $32,367, commensurate with experience.

Qualifications

• Must hold a clear and valid Texas Driver's License.
• Ability to work extended periods on computer and phone.
• Effective verbal and written communication skills.

Responsibilities

• Serve as part of the transportation call center team.
• Answer and return calls in a timely manner.
• Utilize systems to locate buses and assess times.

Skills

Customer service experience

Professional communication

Computer proficiency

Multi-tasking ability

Education

High School Diploma or GED equivalent

Job description

Customer Care Representative, Transportation

Cypress-Fairbanks Independent School District - Transportation, JARVIS - Cypress, Texas

Job Details

• Job ID: 5780855
• Application Deadline: Posted until filled
• Posted: Jun 15, 2026 5:00 AM (UTC)
• Starting Date: Immediately

Job Description

Qualifications

• High School Diploma or GED equivalent.
• Must hold a clear and valid Texas Driver's License and have an acceptable driving record as determined by the Texas Department of Public Safety.
• Work experience in the customer service field preferred.
• Ability to work extended periods of time on the computer and/or phone, simultaneously as required.
• Effective and professional communication (both verbal and written) and interpersonal skills.
• Ability to become proficient in the systems and software utilized by the call center and the Transportation Department.
• Ability to receive detailed information and prepare accurate reports in a fast‑paced environment.
• Ability to multi‑task, organize data, and prioritize job responsibilities to perform all tasks in a timely and efficient manner.
• Ability to exercise good judgement and effective decision‑making skills.
• Proficient in computer and typing skills and familiar with Windows and word processing software.

Terms of Employment

244 days

Salary / Paygrade

$32,367/CP-4 Salary Range (based on experience) as set by the Board of Trustees for the school year.

Essential Functions

• Serve as part of the transportation Department call center team and provide a positive customer experience to all callers.
• Answer and return phone calls in a timely and efficient manner, including assisting callers or transferring calls accordingly.
• Follow‑up on all transferred calls and cases to ensure they are closed in an appropriate time frame.
• Communicate effectively and professionally with all transportation centers to assist callers.
• Utilize transportation systems and software to locate buses on the road, review student swipes, and assess bus arrival/departure times.
• Demonstrate compassion and empathy for callers during difficult conversations and utilize customer service training to deescalate situations as necessary.
• Demonstrate knowledge of district and department events and important dates.
• Review documents and data for accuracy, ensure proper grammar is utilized in final submission of documents.
• Ensure number of callers assisted is consistent with calls received by other customer service representatives.
• Analyze department shared drive and communicate bus routes and bus numbers to appropriate personnel and individuals.
• Accurately and concisely document all pertinent caller information.
• Provide support to campuses needing to update student information or obtain student activity.
• Assist parents and guardians with transportation department technology software, including, but not limited to, student bus locator, student campus locator, student identification badges, and parent student verification applications.
• Pull reports from GPS software as required.
• Obtain reports from daily call log and prepare necessary key performance indicator (KPI) information.
• Monitor and respond to Transportation emails located on the district website in a timely and professional manner.
• Assist at other CFISD Transportation Centers or work as a backup for other customer care representatives as required.
• Strict adherence to District/department confidentiality policies and guidelines.
• Place calls on behalf of other CFISD departments as necessary.
• Process and scan department documents between calls and during down‑time.
• Regular and reliable attendance is an essential job function.
• Serve as a special‑needs attendant as needed.
• Perform other duties as assigned.

Position Type

Full-Time

Contact Information

• Human Resources
• Email: [e-mail]