Customer Service Representative -Irving, TX

Parker Staffing Services, LLC; Irving (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Sick/Safe Time

Medical benefits with multiple plan

401K with matching

Holiday pay

Employee Assistance Program (EAP)

Job summary

Parker Staffing is seeking an On-site Customer Service Representative for a financial institution in Dallas, TX. The contract role covers five 8-hour shifts Mon-Fri, with one weekend day, and a training period with longer shifts.

You will handle 75-100 inbound calls daily, assist with online banking, balance inquiries, and account openings, while maintaining accurate records and using multiple systems. This position requires strong communication, active listening, reliability, and the ability to

Qualifications

• Experience in customer service or call-center environments.
• Banking experience is a plus.
• Able to navigate multiple software systems and MS Office.
• Strong communication and active listening are essential.
• Reliable attendance and punctuality required.
• Willingness to learn new software quickly.

Responsibilities

• Handle 75–100 inbound calls daily with care and assistance.
• Assist customers with online banking and account information.
• Update customer records accurately in the database.
• Navigate multiple systems to provide seamless support.
• Support 8-state virtual branch operations.
• Perform other duties as assigned.

Skills

Customer service

Administrative skills

Banking experience

MS Office proficiency

Strong communication

Active listening

Attendance & punctuality

Willingness to learn software

Tools

Microsoft Office

Job description

Onsite Customer Service Representative Needed for a Financial Institution– HIRING IMMEDIATELY!
Job ID: 25794
Pay Rate: $19 per Hour
Location: On-site in Dallas, Texas (**Must Reside within Commute Distance**)
Employment Type: Contract, Approximately 3-6Months
Schedule: Schedule consists of five 8-hour shifts per week, Monday through Friday, including one required weekend day (Saturday or Sunday).
Training Schedule: Four Day, 10 Hour Shifts for 2 Weeks during the Training Period.
Regular Schedule: Five Day, 8 Hours Shifts.

A financial institution known for its personalized service is seeking a dedicated and customer-focusedCustomer Service Representativeto join its award-winning team. Voted "Best Bank" by Money Magazine for three consecutive years and recognized by Forbes as one of theTop 100 Best Employers to Work For, this institution offers a dynamic and supportive work environment where career growth is encouraged.

As aCustomer Service Representative, you will be an essential part of a collaborative team, assisting customers across eight states through avirtual branch-style contact center. You will support customers with online banking, balance inquiries, account openings, and more. Your ability toactively listen, problem-solve, and deliver exceptional servicewill help uphold the institution’s commitment to excellence.

What Your Day Looks Like:

• Handle 75 – 100 inbound calls daily with a genuine attitude of care and assistance.
• Provide professional, efficient, and courteous service to customers, addressing inquiries and concerns effectively.
• Maintain accurate customer records by updating the database consistently.
• Utilize multiple screens and computer systems efficiently to provide seamless customer support.
• Other duties as assigned.

What You Bring:

• Customer-focused individuals who thrive in service-oriented environments.
• Previous experience in customer service, administrative roles, or contact centers; banking experience is a plus.
• Tech-savvy candidates who can navigate multiple systems within a Microsoft Office environment.
• Strong communication skills, including proper phone etiquette and active listening.
• Consistent attendance and punctuality—the basics of professional responsibility!
• Eagerness to learn new software and apply information quickly.
• Ability to pass a "soft pull" credit check (does not affect your credit score) and a background check to access sensitive customer information.
• Maintain a Tobacco-free, including vaping, environment.

Benefits Offered by Parker Staffing to Contract Employees:

• Paid Sick/Safe Time (based on where allowable by law)
• Medical benefits with multiple plan tiers and Telemedicine access
• 401K with matching contributions
• Holiday pay
• Employee Assistance Program (EAP)

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and company-owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.