Customer Service Representative - Ira Toyota of Orleans

Group 1 Automotive; Orleans (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in automotive retail is seeking a motivated Customer Service Representative to join their dynamic team. This role involves engaging with customers, managing appointments, and ensuring a high level of service and satisfaction. With a focus on integrity and professionalism, the company provides a supportive work environment with opportunities for growth and development. If you have a passion for customer service and a desire to excel in a fast-paced environment, this is the perfect opportunity for you to advance your career in the automotive sector.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• Excellent customer service and interpersonal skills are essential.
• Automotive experience preferred but not required.

Responsibilities

• Handle inbound leads and maintain customer loyalty through calls and emails.
• Assist customers promptly and professionally in the service area.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Automotive Experience

Professional Appearance

Education

High School Diploma or Equivalent

Job description

Overview

Ira Toyota of Orleans is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Handle inbound leads and appointments (phone, internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Loaner vehicle management
• Some office/accounting duties
• Assist with meeting and greeting service customers promptly in a professional and courteous manner
• Engage with customers waiting for their vehicles in the customer lounge
• Oversee customer contact reports and make calls for follow-up
• Demonstrate behaviors consistent with the company’s vision, mission, and values in all interactions with customers, co-workers, and suppliers

Qualifications:

• High school diploma or equivalent
• Automotive experience preferred
• Great attitude with a high-energy personality
• Excellent customer service and interpersonal skills
• Professional appearance and work ethic
• Ability to work well in a process-driven environment
• Outstanding communication skills in both verbal and written forms
• Valid driver’s license

All applicants must pass pre-employment testing, which includes background checks, MVR, and drug testing, to qualify for employment.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.