Remote - Customer Service Representative - SAT

Talentify.io; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in the contact center solutions industry is looking for a Customer Service Representative to join their remote team. This role involves addressing customer inquiries, troubleshooting issues, and providing timely solutions. The ideal candidate should have excellent communication skills, relevant experience, and the ability to work independently. A comprehensive health care plan and opportunities for career advancement are among the benefits offered.

Benefits

Comprehensive health care plan including medical, dental, and vision coverage

Retirement plan options available (401k, IRA)

Paid time off for vacations, sick days, and public holidays

Supportive training and development programs

Qualifications

• 1-2 years of customer service experience.
• Strong problem-solving skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist with troubleshooting issues and providing solutions.
• Process orders, amendments, and returns efficiently.

Skills

Communication

Problem-solving

Time management

Education

High school diploma or equivalent

Job description

Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Comprehensive health care plan including medical, dental, and vision coverage
- Retirement plan options available (401k, IRA)
- Paid time off for vacations, sick days, and public holidays
- Supportive training and development programs

What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Assist customers with troubleshooting issues and provide accurate solutions
- Process orders, amendments, and returns efficiently
- Escalate unresolved issues to senior staff when necessary
- Provide feedback to improve customer service processes

What is Required (Qualifications):
- High school diploma or equivalent required
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and an ability to think critically
- Ability to work independently and manage time effectively in a remote setting

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or remote support role
- Reliable internet connection and a quiet home office environment
- Familiarity with troubleshooting common technical issues

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