Customer Service Representative Insurance Agency

Farmers Insurance Group; Henderson (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Dave Marquez Agency in Henderson, NV is seeking a Customer Service Representative to greet clients, answer policy questions, and support renewal processes. You will manage payments, maintain records, and coordinate with carriers to resolve billing or policy issues.

A strong service mindset and reliability are essential. The role emphasizes a friendly, collaborative environment with opportunities for growth, training, and a consistent Mon-Fri schedule.

Qualifications

• Active Nevada Property & Casualty license or equivalent.
• Previous experience in a customer-facing role, ideally in insurance/financial services.
• Strong computer literacy and proficiency with Microsoft Office.
• Attention to detail and reliable organizational skills.

Responsibilities

• Greet clients in the Henderson office with a warm, friendly attitude.
• Handle day-to-day inquiries about existing policies and updates.
• Process incoming premium payments and keep accurate records of interactions.
• Assist with preparation for renewal meetings by gathering policy data.
• Communicate with insurance carriers to resolve billing or policy discrepancies.
• Support general administrative tasks to keep the office running smoothly.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Property & Casualty Insurance License (Nevada)

Tools

Microsoft Office Suite

Agency management software

Job description

Job Description

At the Dave Marquez Agency, we believe that insurance is about more than just policies and premiums—it is about looking out for the people in our community here in Henderson. We are a team that values kindness, clear communication, and the peace of mind that comes from being well-prepared. As our new Customer Service Representative, you will be the friendly face and voice that our clients rely on when they have questions or need assistance. You won't just be managing paperwork; you will be building real relationships with the families and business owners we serve every day. We are looking for someone who finds joy in being helpful, stays calm when things get busy, and genuinely cares about providing top-notch support. If you appreciate a collaborative office environment where your input is valued and your contributions help make a tangible difference in the lives of those around you, we would love to welcome you to our team. Come help us continue the tradition of reliable, neighborly service that our agency is known for.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

Welcome clients into our Henderson office with a warm, friendly attitude, ensuring they feel supported from the moment they walk through our door.

Manage day-to-day inquiries regarding existing policies, helping our clients understand their coverage and assisting with necessary updates.

Process incoming premium payments and maintain accurate records of all client interactions.

Help our team prepare for upcoming renewal meetings by gathering relevant policy data and documentation.

Communicate clearly and professionally with insurance carriers to resolve billing or policy discrepancies.

Assist with general administrative tasks that keep our office running smoothly so we can focus on what matters most: helping our neighbors protect their futures.

Requirements

Active Property & Casualty Insurance License for the state of Nevada.

Previous experience in a customer-facing role, ideally within an insurance or financial setting.

Strong command of Microsoft Office Suite and general computer literacy.

Reliable organizational skills and attention to detail when managing sensitive documents.

High school diploma or equivalent.

Familiarity with agency management software is a plus.