Insurance CSR: Flexible Schedule, PTO & Growth

Farmers Insurance Group; Henderson (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Dave Marquez Agency in Henderson, NV is seeking a Customer Service Representative to greet clients, answer policy questions, and support renewal processes. You will manage payments, maintain records, and coordinate with carriers to resolve billing or policy issues.

A strong service mindset and reliability are essential. The role emphasizes a friendly, collaborative environment with opportunities for growth, training, and a consistent Mon-Fri schedule.

Qualifications

• Active Nevada Property & Casualty license or equivalent.
• Previous experience in a customer-facing role, ideally in insurance/financial services.
• Strong computer literacy and proficiency with Microsoft Office.
• Attention to detail and reliable organizational skills.

Responsibilities

• Greet clients in the Henderson office with a warm, friendly attitude.
• Handle day-to-day inquiries about existing policies and updates.
• Process incoming premium payments and keep accurate records of interactions.
• Assist with preparation for renewal meetings by gathering policy data.
• Communicate with insurance carriers to resolve billing or policy discrepancies.
• Support general administrative tasks to keep the office running smoothly.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Property & Casualty Insurance License (Nevada)

Tools

Microsoft Office Suite

Agency management software

Job description

Dave Marquez Agency in Henderson, NV is seeking a Customer Service Representative to greet clients, answer policy questions, and support renewal processes. You will manage payments, maintain records, and coordinate with carriers to resolve billing or policy issues.

A strong service mindset and reliability are essential. The role emphasizes a friendly, collaborative environment with opportunities for growth, training, and a consistent Mon-Fri schedule.