Call Center Representative - Roadside Assistance

AAA; United States; À distance; USD 38 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(K) matching

Floating holidays & PTO

Résumé du poste

AAA is seeking a Remote Call Center Representative for Roadside Assistance. You will be the first point of contact for members in distress, handling emergency requests and ensuring safety while documenting details for dispatch.

Training is provided to deliver legendary service in a fast-paced environment. Starting rate is $18.85/hour with increases at 6 months, plus 10% weekend differential and potential bilingual pay.

Qualifications

• Customer service experience required, especially in high-volume calls.
• Bilingual skills (English/Spanish) are a plus and encouraged.
• Strong communication, empathy, and multitasking in a remote environment.

Responsabilités

• Handle incoming calls for emergency roadside assistance (towing, locksmith, fuel, battery, minor repairs).
• Capture and document caller details accurately for dispatch.
• Maintain calm, compassionate demeanor during high-stress calls.
• Relay information promptly to internal and external teams to expedite dispatch.
• Collaborate with team to ensure smooth Emergency Roadside Service operations.
• Meet performance goals in a structured remote work environment.

Connaissances

Customer service

Call center experience

Bilingual (English/Spanish)

Formation

High School diploma, GED or equivalent

Outils

Microsoft Teams

Outlook

Description du poste

Call Center Representative - Roadside Assistance

Remote Full-time $38k – $41k

Daily Drop — Subscriber Perk

Save up to 35% on car rentals — road trip ready

Call Center Representative - Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

• Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

• Weekend Shift Differential: earn an additional 10% = $20.74 per hour

• Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

• Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing

• Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

What You Will Do:

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.

• Maintain a compassionate and composed demeanor, especially during high-intensity calls.

• Relay critical information to the internal and external teams to expedite the dispatching process.

• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

• Dedicated, quiet workspace without interruptions.

• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

• Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

• Ability to provide excellent customer service and thrive in a high-volume call environment.

• Excellent communication skills, both verbal and written.

• Empathy and a strong desire to help those in distress.

• Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

• Comprehensive understanding of maps, GPS systems, and traffic safety rules.

• Proficiency in Microsoft Teams and Outlook.

• High School diploma, GED or equivalent.

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match

• Floating holidays and PTO for community volunteer programs

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·