Customer Service Representative Inside Sales

FASTSIGNS International. Inc; Woburn (MA); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

A leading sign solutions provider is seeking a Customer Service Representative in Woburn, Massachusetts. This role involves being the first contact for customers, managing orders, and being part of a dynamic team. Ideal candidates will have 2-3 years of customer service experience and a friendly, professional demeanor. A flexible schedule is offered, and learning opportunities about custom signs and solutions are included in the position.

Qualifications

• 2-3 years of customer service or retail experience preferred.
• Friendly, outgoing, and professional demeanor.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Initial contact with customers at the FASTSIGNS Center.
• Prepare estimates and implement work orders.
• Details daily team meetings and success plans.

Skills

Customer service

Communication

Organization

Listening

Problem-solving

Education

High school diploma or equivalent

Tools

Adobe Illustrator

Job description

FASTSIGNS #310301 is hiring for a Customer Service Representative to join our team!

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients.

Qualifications

• 2–3 years of customer service, retail, or counter sales experience preferred
• High school diploma or equivalent
• Friendly, outgoing, and professional with a strong customer-first mindset
• Strong listening, communication, and organizational skills
• Comfortable working at a computer, managing multiple projects, and handling detailed information throughout the day
• Ability to thrive in a fast-paced, production-oriented environment while maintaining accuracy and quality
• Experience with Adobe Illustrator is preferred (training provided as needed)
• Interest in learning about custom signs, graphics, and visual solutions for businesses

Benefits

• Flexible schedule

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!