Customer Service Representative Inside Sales

FASTSIGNS Parker/Castle Rock; Woburn (MA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

FASTSIGNS #310301 is seeking a Customer Service Representative to join our team. You will be the initial contact with current and prospective customers, learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders.

Join a fast-paced FASTSIGNS Center and participate in daily team meetings, support business and marketing plans, and help build long-term client relationships through multiple channels—email, phone, in person, and on-site at customers’ locations.

Qualifications

• 2–3 years of customer service experience preferred.
• High school diploma or equivalent required.
• Friendly, outgoing and professional with a customer-first mindset.
• Strong listening, communication, and organizational abilities.
• Comfortable using a computer and handling multiple projects daily.
• Adobe Illustrator experience preferred (training provided).
• Interest in custom signs, graphics, and visual solutions for businesses.

Responsibilities

• Be the initial contact with current and prospective customers at the FASTSIGNS Center.
• Learn to prepare estimates, implement work orders, and ensure timely delivery of orders.
• Participate in daily team meetings and support business and marketing plans.
• Interact with customers via email, phone, in person, and on-site at their business.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Adobe Illustrator

Job description

FASTSIGNS #310301 is hiring for a Customer Service Representative to join our team!

Benefits

• Flexible schedule

A Successful FASTSIGNS Customer Service Representative Will

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients.

Ideal Qualifications For FASTSIGNS Customer Service Representative

• 2–3 years of customer service, retail, or counter sales experience preferred
• High school diploma or equivalent
• Friendly, outgoing, and professional with a strong customer-first mindset
• Strong listening, communication, and organizational skills
• Comfortable working at a computer, managing multiple projects, and handling detailed information throughout the day
• Ability to thrive in a fast-paced, production-oriented environment while maintaining accuracy and quality
• Experience with Adobe Illustrator is preferred (training provided as needed)
• Interest in learning about custom signs, graphics, and visual solutions for businesses

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.