Customer Service Representative, Industrial Store

NORCO INC; Nampa (ID); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

ESOP

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical Flex Accounts (FSA)

Life Insurance at no cost to employee

Tuition reimbursement

401(k) with employer matching

Employee discount

Job summary

Norco, Inc. in Nampa, Idaho, is seeking a full-time Industrial Store Customer Service Representative to greet customers, handle phone/online inquiries, and process orders with strong product knowledge for welding and safety supplies.

The role emphasizes accurate data entry, order tracking, and exceptional customer service in a busy retail setting, with safety and teamwork as core values.

Qualifications

• High school graduate or equivalent.
• Ability to accurately enter data into computer.
• Excellent verbal and written communication skills.
• Good working knowledge of all industrial products and gases.
• Ability to frequently lift up to 50 lbs.
• Ability to occasionally lift up to 100 lbs.
• Ability to sit, stand, or walk for extended periods of time.

Responsibilities

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate in-depth knowledge of products, placement, availability, price and use.
• Sell welding and safety products and services to customer.
• Process customer orders and accurately input customer order into the computer.
• Research products needed for customer special applications.
• Follow up on customer orders not processed correctly and remedy situation.
• Keep sales literature current and organized.
• Track customer’s order in the computer and be able to interpret where order is in the delivery process.
• Load products into customer vehicle.
• Adhere to all established procedures, policies and safety rules.
• Perform other tasks as assigned or necessary.

Skills

Data entry

Communication

Product knowledge

Customer service

Physical endurance

Education

High school diploma

Job description

#953

Nampa, Idaho, United States

Job Description

Full-time

Job Description

Norco is currently seeking an individual to fill ourIndustrial Store Customer Service Representative position. TheIndustrial Store Customer Service Representative isresponsible for serving walk-in customers and phone-in/online customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customer
• Process customer orders and accurately input customer order into the computer
• Research products needed for customer special applications
• Follow up on customer orders not processed correctly and remedy situation
• Keep sales literature current and organized
• Track customer’s order in the computer and be able to interpret where order is in the delivery process
• Load products into customer vehicle
• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or necessary

Qualifications

• High school graduate or equivalent
• Ability to accurately enter data into computer
• Excellent verbal and written communication skills
• Good working knowledge of all industrial products and gases
• Ability to frequently lift up to 50 lbs
• Ability to occasionally lift up to 100 lbs
• Ability to sit, stand, or walk for extended periods of time

Additional information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:\"Serving You Better.\" Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.

Location(s)

150 Shannon Dr, Nampa , Idaho 83651 , United States