Customer Service Representative, Medical Store

NORCO INC; Bend (OR); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

ESOP

Health Insurance

Vision Insurance

Dental Insurance

HSA

FSA

Life Insurance

Tuition Reimbursement

401(k) with Employer Matching

Employee Discount

Job summary

Norco, Inc is seeking a Customer Service Representative for our Medical Store in Bend, Oregon. You will greet customers, answer calls, and provide product knowledge to help patients and clients.

Responsibilities include processing orders, inputting data, maintaining a clean showroom, and educating customers on medical products and services. A high school diploma and the ability to lift up to 100 lbs are required.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication, especially on the phone.
• Ability to work with diverse clientele.
• Must be able to lift up to 100 lbs and stand/walk for extended periods.
• Accurate data entry and basic computer skills.

Responsibilities

• Greet walk-in customers and answer phone inquiries in a professional manner.
• Demonstrate product knowledge for medical items and services.
• Process customer orders and input them accurately into the computer.
• Keep showroom stocked, clean, organized and presentable.
• Educate patients/clients on medical products and services.

Skills

Verbal communication

Customer service

Data entry

Physical stamina

Teamwork

Education

High school diploma or equivalent

Job description

Customer Service Representative, Medical Store

#984

Job Description

Customer Service Representative, Medical Store

Full time

Job Description

Norco is currently seeking an individual to fill our Customer Service Representative position. The Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• Perform other tasks as assigned or necessary

Qualifications

• High school graduate or equivalent
• Excellent verbal communication skills, especially over the telephone
• Ability to work with diverse clientele
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs.
• Ability to sit, stand and walk for extended periods of time
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Information

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Norco, Inc is a drug-free workplace.

Location(s)

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