Customer Service Representative IN-PERSON, NOT REMOTE

Telemark Corporation; Sturgis (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401K with Company Match

PTO

Paid Holidays

Job summary

Telemark Diversified Graphics in Michigan seeks a Customer Service Representative to coordinate with production, quoting, and shipping teams.

You will handle RFQs, present pricing options, and maintain CRM data with accuracy; strong communication, math, and people skills are essential. This role offers health insurance, 401(k) matching, PTO, and holidays; compensation is based on experience.

Qualifications

• Experience in customer service with compassion and understanding of client needs.
• Strong written and verbal communication, math, and interpersonal skills.
• Familiarity with Word, Excel and CRM systems.

Responsibilities

• Frontline liaison with production, quoting, and shipping/warehousing teams.
• Gather information for RFQs and present pricing options to customers.
• Support inventory and coordination with suppliers to manage stock.

Skills

Customer service

CRM experience

Microsoft Word

Microsoft Excel

Communication skills

Math skills

People skills

Tools

CRM system

Job description

Customer Service Representative

Take a leading roll in our customer service department. Will work closely with other departments regarding production, quoting, and shipping/warehousing of products. Must have experience in showing compassion and understanding towards client's needs. Must have strong written, verbal communication skills, math and people skills. Knowledge of Word, Excel, and the use of a CRM system is a must.

Customer Service Representative

Take a leading roll in our customer service department. Will work closely with other departments regarding production, quoting, and shipping/warehousing of products. Must have experience in showing compassion and understanding towards client's needs. Must have strong written, verbal communication skills, math and people skills. Knowledge of Word, Excel, and the use of a CRM system is a must.

Specific Duties Include

• Being a Self-Starter - Forward Thinker
• Ability to Multi-task
• Working on gathering info for RFQ's
• Presenting Pricing Options to customers
• Work with CSRs to learn technical Data
• Having a positive attitude in a TEAM environment
• Lead by example and be willing to ask for assistance
• Run and track inventory reports and work with production on re-stock programs.

Position reports to the Vice President of Sales of a 53-year-old, family-owned company. Telemark Diversified Graphics is a Printer and Converter of Thermal Paper for use in ATM, POS, KIOSK, Mobile and Ticket printers. Telemark supplies products around the country and around the world.

Position includes Health Insurance, 401K with Company Match, PTO, Paid Holidays. Compensation based on experience.

[e-mail] or 269-651-7876 x 240