Customer Service Representative ( In Office)

The Bug Master; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The Bug Master in Austin, TX is hiring a Customer Service Representative to assist customers and team members with pest control needs. The role involves answering questions, managing schedules, and handling day-to-day administrative tasks related to operations.

You may have the option to work from home, with a focus on customer relations, service notifications, and account maintenance. Strong phone, typing, and organization skills are essential for success in this fast-paced environment.

Qualifications

• Must have strong phone skills and typing proficiency.
• Must have excellent organization and multitasking abilities.
• Proficient with common applications (Outlook, browsers).

Responsibilities

• Answer customer questions and provide accurate information.
• Manage schedules and calendar coordination for service appointments.
• Handle administrative tasks related to daily operations.
• Maintain positive customer relations and timely notifications for service.
• Assist with account setup and ongoing maintenance.
• Schedule service visits and coordinate with field staff.

Skills

Phone skills

Typing skills

Strong organization skills

Tools

Outlook

Web Browsers

Job description

Description

As a customer service representative you'll interact with clients and our great internal team to help customers with their pest control needs. You'll answer customer questions, manage schedules, and handle administrative tasks related to day to day business operations. You'll be responsible for customer relations, notification for service, account setup and maintenance, and scheduling.

Requirements

***Hiring Immediately***

Key Skill for a Customer Service Representative

• Phone skills


• Typing skills


• Strong organization skills


• Knowledge of common applications such as outlook, web browsers, etc
  

Typical Physical and Mental Demands for a Customer Service Representative

Requires constant (67%-100% )sitting for long periods of time.

Requires occasional (0%-33%) walking and standing.

Requires frequent (34%-66%) use of the telephone and movement about the building. Requires occasional lifting up to twenty-five (25) pounds.

Requires corrected vision and hearing to normal range.

Requires occasional bending and reaching to file and retrieve file information.

Requires ability to communicate clearly.

Requires ability to work in front of computer monitor and on keyboard for extended periods of time.

As a customer service representative you may have the option of work from home.