CUSTOMER SERVICE REPRESENTATIVE II - (Parts Inventory)

City-of-Houston,-T; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

City of Houston is seeking a Customer Service Representative II - Parts Inventory in the Fleet Management Department. The role involves handling orders, stocking, and distributing parts while supporting JIT warehouse operations and inventory control systems.

The candidate will drive to multiple locations for inventory counts and part deliveries, ensuring accurate customer service and secure recordkeeping. Two years of relevant experience preferred.

Qualifications

• Requires two years of administrative or customer service experience.
• High school diploma or GED required; Associate degree may substitute for up to two years of the experience requirement.
• Preference given to applicants with MS Excel, MS Access, SAP, and Asset-works M5; driving license highly desired.

Responsibilities

• Handle ordering, purchasing, receiving, stocking, and distribution of parts and inventory.
• Support Just-In-Time (JIT) warehouse operations and inventory control systems.
• Provide timely customer service and resolve inquiries via phone, email, or in person.
• Deliver parts to various locations and conduct inventory counts.
• Prepare documents to adjust customer accounts and maintain records.

Skills

Administrative work

Customer service

Education

High school diploma or GED

Tools

MS Excel

MS Access

SAP

Asset-works M5

Job description

Applications accepted from: ALL PERSONS INTERESTED

Division: PARTS

Reporting Location: Various*

Workdays and Hours: Various*

*Subject to change

ABOUT US

MISSION

The mission of the Fleet Management Department is to provide the City of Houston with the best value fleet management services.

VISION

The vision of the Fleet Management Department is to be recognized as the best managed fleets in the country.

For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department? About Fleet Management Department.

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Fleet Management Department is seeking a Customer Service Representative II - Parts Inventory, for the Parts Division.

This position performs a variety of manual and clerical duties related to the ordering, purchasing, receiving, stocking, storage, issuance, and distribution of parts, tools, materials, supplies, equipment, inventory, and surplus property.

The role also supports the maintenance and repair of inventory items and assists in the operation of Just-In-Time (JIT) warehouse storage areas, receiving functions, inventory control systems, and material management facilities.

Additionally, the position oversees customer service operations to ensure efficient and accurate parts support as well as driving to various locations to conduct inventory counts and delivery of automotive parts.

The Customer Service Representative II - Parts Inventory, duties include but are not limited to the following:

• Use standard problem-solving techniques to provide general information and customer assistance for quality service.


• Ordering, purchasing, receiving, stocking, storage, issuance, and distribution of parts, tools, materials, supplies, equipment, inventory, and surplus property.


• Sourcing heavy duty diesel parts, and body shop parts.


• Research, analyzes, and resolves standard customer problems and inquiries by various forms of communication, i.e. phone, email, in person, etc.


• Prepare documentation to adjust customer accounts while maintaining security and confidentiality.


• Maintains and monitors various records and reports on customer assistance including state mandated electronic systems.


• May collect and balance daily revenue from sale of permits, receipts or fees.


• May create work orders and project numbers. May contact other companies to release services on completed projects.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds safely.
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

This is a FLEET Management Department Position at the Tier I Level.

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Two years of administrative or customer service-related experience is required.

Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.

LICENSE REQUIREMENTS

N/A

Preference will be given to qualified applicants with previous experience with MS Excel, MS Access, SAP, and Asset-works M5. Two years or more of experience sourcing heavy duty diesel parts, and body shop experience in a retail or maintenance environment is preferred. Driving License is highly desired.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. The department may administer a skill assessment.

SAFETY IMPACT POSITION

YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 15

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.