Customer Service Representative II, Evening Shift, Guest Services

Adventist HealthCare; Rockville (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Free parking

Healthcare coverage

Disability insurance

Paid Time Off

Retirement match

Tuition reimbursement

EAP support

Flexible spending accounts

Job summary

Shady Grove Medical Center in Rockville, MD, seeks an experienced Customer Support Rep II for our Guest Services Department who will embrace our mission to extend care through physical, mental, and spiritual healing.

As a Customer Support Rep II, you will greet patients, visitors, and staff; issue badges; provide directions; escort and assist with wheelchairs; handle inquiries; and help maintain a welcoming lobby while suggesting improvements to service procedures.

Qualifications

• High School Diploma or GED required
• Minimum of 2+ years medical office or related experience is required

Responsibilities

• Greet patients, visitors, and staff promptly and professionally.
• Inquire about the reason for their visit.
• Prepare a visitors’ badge or ‘green’ badge as requested.
• Provide directions as needed.
• Escort visitors and provide wheelchair assistance as needed throughout the hospital.
• Provide internal and external information as needed.
• Maintain an orderly and professional appearance in the lobby.
• Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
• Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
• With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties.
• Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.

Education

High School Diploma or GED

Job description

Shady Grove Medical Center

Shady Grove Medical Center seeks to hire an experienced Customer Support Rep ll for our Guest Services Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Customer Support Rep ll, you will:

• Greet patients, visitors, and staff promptly and professionally.
• Inquire about the reason for their visit.
• Prepare a visitors’ badge or ‘green’ badge as requested.
• Provide directions as needed.
• Escort visitors and provide wheelchair assistance as needed throughout the hospital.
• Provide internal and external information as needed.
• Maintain an orderly and professional appearance in the lobby.
• Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
• Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
• With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties.
• Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.

Qualifications include:

• High School Diploma or GED required
• Minimum of 2+ years medical office or related experience is required

Work Schedule:

• Employment Type: Full-time

• Hours per Week: 40 hrs/week

• Typical Daily Schedule: 3:30 pm – 12:00 amMonday through Friday

• Shift Type: Rotating

• Weekend Requirements: Must be flexible to work on weekends as needed.

• Holiday Requirements: Required/ Follow company holiday calendar

• On-Call: no

Pay Range:

$18.40 - $23.48

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (“Nicotine products” include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.