Customer Service Representative II, Dental

Christiana Care Health System; Wilmington (DE); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

Tuition reimbursement

Parental leave

Retirement plans

Job summary

ChristianaCare in Wilmington, DE is seeking a Customer Service Specialist II for our Dental/Oral Surgery Contact Center. This on-site role runs Monday through Friday, 8:00 am to 4:30 pm, with some flexibility.

You will answer high-volume calls, schedule appointments, and use EMR and scheduling modules while communicating with patients, physicians, and staff. Strong attention to detail and safety adherence are essential. This position offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Prior call center, customer service and medical office experience preferred.
• Computer and keyboarding skills required.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Respond to high-volume calls and schedule appointments.
• Use scheduling modules and EMR systems.
• Multitask and escalate urgent calls appropriately.
• Interact with patients, physicians and staff.
• Report unsafe activities and follow safety rules.

Skills

Customer service

Call center

Communication skills

Attention to detail

Multitasking

Computer skills

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Job description

ChristianaCare is seeking a Customer Service Specialist II inWilmington, DE.

The position a call center like position responsible for taking incoming calls for our Dental/Oral Surgery Contact Center.

Work Schedule

• Monday through Friday from 8am to 430pm, must be flexible.
• This is an on-site position at our Avenue North location in Wilmington, DE.

Duties / Responsibilities

As a customer service specialist, you will demonstrate exceptional customer service skills by accurately responding to high volume calls, scheduling appointments, and handling phone notes. You will demonstrate sound judgement in escalating urgent calls and use computer tools like scheduling modules and EMRs. You must be able to multitask and handle calls appropriately, using CCHS HEAT methodology when service issues arise. You will be interacting with patients, physicians, and staff, providing accurate communication. You will perform assigned work safely, adhering to departmental safety rules, and report unsafe activities to the manager.

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage:
  Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence
  We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Education Requirements

• High School Graduate or GED required.
• Prior call center, customer service and medical office related experience preferred.
• Computer and key boarding skill required
• An equivalent combination of education and experience may be substituted

Strengths / Qualities

You must possess strong attention to detail, adaptability, excellent communication skills, excellent organizational skills, and excellent problem-solving abilities.

When we lead with love, excellence is inevitable.
#LI-EH

Hourly Pay Range: $19.48 - $28.24 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.