Customer Service Representative II - Bilingual

Momentive; Town of Niskayuna (NY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid parental leave

Short term disability

401k with employer match

Paid PTO and holidays

Professional development

Wellness programs

Job summary

Momentive is seeking a Customer Service Representative II - Bilingual to manage an independent portfolio of accounts and support order-to-cash activities from contract management through delivery. This on-site role requires strong communication and SAP (SD) familiarity, and it involves collaboration with Sales, Planning, Logistics and Quality to ensure a seamless customer experience.

Spanish language proficiency is a plus, and candidates are encouraged to highlight their fluency when applying.

Qualifications

• Bachelor’s degree with 3+ years in customer service or Associate’s with 5+ years.
• Spanish-speaking ability is preferred for bilingual roles.
• Familiarity with SAP SD or willingness to learn enterprise systems.

Responsibilities

• Process end-to-end order-to-cash from contract management to delivery.
• Serve as front-line contact for product, service and supply chain inquiries.
• Analyze SAP reports and coordinate with Sales, Planning, Logistics and Quality.
• Manage customer non-conformances/claims, including debit/credit notes.
• Build trust through proactive, clear communication with customers.

Skills

Bilingual Spanish

Interpersonal skills

Communication

Proactive problem-solver

Team-oriented

Education

Bachelor's degree

Associate's degree

High School Diploma

Tools

SAP (SD module)

Job description

Job Title

Customer Service Representative II - Bilingual

Summary

The Customer Service Representative II serves as a key point of contact for customers, managing an independent portfolio of accounts and supporting order-related activities from order creation through final delivery. Acting as an extension of the commercial organization, this role works closely with customers and internal teams to help ensure a seamless and positive customer experience.

Our Customer Service team supports a diverse customer base, and language needs may vary by position. While Spanish is not required for all Customer Service Representative openings, select roles do require or strongly prefer candidates who are bilingual in English and Spanish. Candidates with Spanish-language proficiency are encouraged to highlight their level of fluency when applying.

Please note that this position requires on-site presence five days per week, Monday through Friday.

Responsibilities Include

• Efficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery — all order types and customers (EDI, export, WOC)
• Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve
• Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality
• Receive, enter and manage customer non-conformances/claims, including debit/credit note management
• Build sustainable customer trust through open, proactive communication

Qualifications

• Bachelor’s degree with 3+ years of customer service/account management experience or an Associate’s degree with 5+ years
• or High School Diploma/GED with 7+ years
• Bilingual Spanish Speaking
• Familiarity with SAP (SD module) or a strong interest in learning enterprise systems
• Strong interpersonal skills and the ability to adapt in dynamic, multicultural environments.
• Organized and adaptable, able to manage multiple tasks and prioritize based on customer and business needs. Maintains composure and professionalism under pressure.
• Proactive problem-solver with a desire to take ownership and contribute to positive customer outcomes
• Team-oriented and leads by example through a strong work ethic and commitment to continuous learning; open to mentoring and being mentored.
• Effective communicator, both written and verbal, with an interest in developing customer relationship skills

The following are preferred for the role

• Experience in chemical industry ideal

What We Offer

Base Pay Range: $56,300 - $82,610

The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.

Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
• Short term disability with 100% base salary coverage.
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.
• 401k savings plan with 5% employer match plus additional contribution based on years of service.
• Student debt pay-off program.
• Professional development programs and courses.
• Wellness programs and financial education.

Refer to the Hiring Process tab on our Careers page for a detailed description of the physical job requirements and location details for candidates considering relocation.

About Us

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world.

We are proud to be an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.