Regional Service Quality Specialist – Logistic

Momentive Performance Materials Inc. Delaware US 1025; Friendly (WV); On-site; USD 66,000 - 97,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid parental leave

Short term disability

EAP counseling

25 days PTO + holidays

401k with 5% match

Student debt pay-off

Professional development programs

Wellness programs

Job summary

Momentive is seeking a Regional Service Quality Specialist in the United States (West Virginia) to lead the local Customer Complaint Resolution Process, ensuring timely resolution of issues such as short shipments, damaged packaging, and labeling errors. You will analyze complaints and service quality metrics to identify root causes and drive improvements that boost customer satisfaction.

Collaborating with cross‑functional teams and external partners, you will coordinate corrective actions,

Qualifications

• 3–5 years of experience in logistics day-to-day operations.
• Strong communication skills to build relationships and influence decisions.
• Experience teaching, training, and motivating others in the organization.
• Problem-solving skills with a data-driven mindset.
• Proficient in data analysis using Excel and Minitab.
• Ability to note trends in data and identify improvements to ensure customer satisfaction.
• Proven strong customer advocate and stakeholder management.
• Knowledge of silicone products/applications (preferred).
• Six Sigma knowledge (White Belt or higher) preferred.

Responsibilities

• Key contributor to the execution of the Momentive Global Quality Strategy for customer-facing objectives.
• Work with business and functional teams to improve process execution in line with service quality standards.
• Handle customer complaints and quality-related inquiries to ensure focus on Customer Culture across departments.
• Responsible for RCCA and SAP transactions associated with service quality complaints.
• Follow up on compliance of day-to-day warehouse and logistic processes with service quality standards.

Skills

Logistics experience

Communication

Training

Problem solving

Data analysis

Trend analysis

Customer advocate

Silicone knowledge

Six Sigma knowledge

Tools

SAP

Job description

Job Title

Regional Service Quality Specialist – Logistic Summary: In this role, you will be accountable for the local Customer Complaint Resolution Process, ensuring the timely and effective resolution of service quality-related issues, including failure modes such as short or incorrect shipments, damaged packaging, and labeling issues. You will analyze customer complaints and service quality performance to identify root causes and drive continuous process improvements that enhance operational excellence and customer satisfaction. Working closely with cross‑functional internal teams and external partners, you will coordinate corrective and preventive actions, support quality initiatives, and ensure the consistent delivery of high‑quality service while continuously improving service quality results.

Responsibilities

• Key contributor to the execution of the Momentive Global Quality Strategy for customer‑facing objectives
• Work with business and functional teams to improve the process execution in line with service quality standards
• Handling customer complaints and quality‑related customer inquiries to ensure a focus on the Customer Culture across all functional departments supporting these processes
• Responsible for Root Cause Corrective Actions (RCCA) and SAP transactions associated with service quality complaints
• Follow up on compliance of day to day warehouse and logistic processes with service quality standards

Qualifications

• 3-5 years of experience in logistics day to day business
• Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions
• Proven ability to teach, train and motivate others in the organization
• Problem‑solving skills
• Knowledge in data analysis using Excel and Minitab
• Ability to note trends in data and identify improvements options to ensure customer satisfaction
• Proven strong customer advocate
• SAP knowledge
• Good communication and interpersonal skills
• Silicone product/application knowledge (preferred)
• Six Sigma knowledge （e.g. White Belt） (preferred)

What We Offer

Base Pay Range: $66.300 - $97.240. The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.

Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance. At Momentive, compensation is one part of your overall package.

We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement
• Short term disability with 100% base salary coverage
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets
• 25 days of Paid Time Off (PTO) plus paid holidays
• Additional time off with years of service
• 401k savings plan with 5% employer match plus additional contribution based on years of service
• Student debt pay‑off program
• Professional development programs and courses
• Wellness programs and financial education

About Us

Momentive is a premier global advanced materials company with a cutting‑edge focus on silicones and specialty products. We deliver solutions designed to help propel our customers’ products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Equal Opportunity and Diversity

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world.

We are proud to be an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

An offer may be conditioned upon the successful completion of pre‑employment conditions, as applicable, and subject to applicable laws and regulations.