Customer Service Representative II

Motion Industries (MOT); Madison (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Madison, WI to process orders, negotiate pricing, and support customers across channels. The role emphasizes accuracy, strong communication, and teamwork to ensure orders are fulfilled on time.

The position requires a high school diploma or GED and 3–5 years of related experience, with an emphasis on reliability, organization, and problem solving. Benefits include healthcare and 401(k) options.

Qualifications

• High school diploma or GED with 3–5 years of related experience.
• Excellent communication, including writing, speaking and listening.
• Strong computer skills and basic product knowledge.

Responsibilities

• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence gross profit through negotiating sale and purchase price within parameters.
• Adjust non-contract pricing to meet customer demands while maximizing MI profit.
• Build customer relationships to drive repeat business and process improvements.
• Manage inventory levels and place orders to ensure availability.
• Expedite backorders and prepare shipments; source products from inventory or suppliers.
• Determine cost-effective shipping methods and handle customer returns.
• Assist less experienced reps with customer needs and problem resolution.
• Respond to inquiries, provide quotes, and handle order entry; handle more complex inquiries as experience grows.

Skills

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

Job description

SUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES:• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.• Orders items to ensure appropriate inventory levels are maintained for customers.• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.• Expedites backorders. May pull inventory and prepare order for shipment to customer.• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.• Determines the most cost effective shipping method for customer orders.• May handle customer returns.• May support specific customer(s).• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.• Performs other duties as assigned.• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:• Excellent communication skills including written, verbal, and listening.• Ability to multi-task and time management skills required.• Strong computer skills.• Strong negotiation skills.• Basic product knowledge.• Reliability, organization, and attention to detail required.COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.