Customer Service Representative

Motion Industries (MOT); Versailles (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation pay

Sick days

Holiday pay

Job summary

Motion Industries in Kentucky is seeking a Customer Service Representative II to accurately determine customer needs, quote products, and process orders, delivering exceptional service in a fast-paced environment.

You will build lasting relationships, coordinate with internal teams, and support other reps, focusing on accuracy, timely communication, and driving customer satisfaction.

Qualifications

• High school diploma or GED required with 3–5 years of relevant experience.
• Excellent written and verbal communication skills.
• Strong negotiation and problem-solving abilities.
• Ability to multi-task and meet deadlines.

Responsibilities

• Respond to customer inquiries regarding products, quotes, and order entry.
• Place orders via phone, fax, email, or counter sales.
• Negotiate pricing within parameters to support gross profit.
• Build customer relationships to drive repeat business.
• Expedite backorders and manage shipments.
• Source products from inventory or suppliers.
• Determine cost-effective shipping methods.
• Assist less experienced reps and support specific customers.

Skills

Customer service

Negotiation

Multi-tasking

Communication

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

CRM software

Job description

SUMMARYUnder general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIESResponds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May support specific customer(s).Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Excellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Strong computer skills.Strong negotiation skills.Basic product knowledge.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.