Customer Service Representative II

Therm-X, California; Hayward (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Therm-x of California is seeking an NPI Customer Service Representative to support on-time delivery and customer satisfaction across Therm-x products.

You will coordinate with internal teams, maintain ship dates, and communicate delivery changes to customers.

This role offers the chance to work in a leading Hi-Technology environment with a comprehensive benefits package.

Responsibilities

• Maintain accurate ship dates
• Notify customers of changes in delivery schedule
• Communicate customer needs to appropriate internal team/manager

Job description

Therm-x of California is the leading manufacturer for Advanced Temperature and Control Systems for Hi-Technology industries. We have been in business for over 30 years and have a diverse customer base.We offer competitive pay, and a comprehensive benefits package.

The NPI Customer Service Representative will work closely with the appropriate departments throughout Therm-x to ensure customer satisfaction and on time delivery of all Therm-x products. Maintaining accurate ship dates and notifying customers of changes in delivery schedule is critical. Communicate all customer needs to appropriate internal team/manager