Customer Service Representative II
SANITATION DISTRICT 1 OF NORTHERN KENTUCKY
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Job summary
SANITATION DISTRICT 1 OF NORTHERN KENTUCKY is seeking a Part Time Customer Service Representative II in Fort Wright, KY. The role focuses on direct inbound customer support for sanitary and storm water services, explaining billing policies, and resolving inquiries with minimal supervision.
Responsibilities include handling calls, applying SD1 rules, utilizing Office tools and billing systems, and assisting with department duties as needed.
Qualifications
- High school diploma or GED required; one year in a customer contact center preferred.
- Ability to communicate SD1 Rules and Regulations and billing policies clearly.
- Experience handling customer inquiries and resolving concerns.
Responsibilities
- Provide direct customer service primarily via inbound calls.
- Explain billing methodologies, policies, and procedures to customers.
- Resolve billing questions and address customer concerns with professionalism.
- Research account history to resolve inquiries and determine account adjustments.
Skills
Education
Tools
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Finance Part Time Ft Wright, KY, US
2 days ago Requisition ID: 1058
Sanitation District No. 1
Part Time Customer Service Representative II
Department: Administration - Finance – Account Services
Reports To: Customer Service Coordinator
FLSA Status: Non-Exempt
Pay Grade: 16
Prepared Date: 06/08/2026
Summary:
The Part Time Customer Service Representative II will provide direct customer service, primarily through inbound telephone contact, related to sanitary and storm water services and accounts. This position requires effectively communicating SD1 Rules and Regulations, billing methodologies, policies, and procedures. This position will handle customer inquiries and take necessary actions to provide a resolution and address customer concerns. Works under minimal supervision to successfully carry out essential job duties and responsibilities. Additional assistance with other department duties may be required accordingly.
ESSENTIAL DUTIES and Responsibilities:
- Utilize exceptional verbal and written communication skills to communicate information with both internal and external customers effectively and professionally
- Understand, apply, and effectively communicate SD1 Rules and Regulations for both wastewater and storm water services
- Answer incoming customer calls promptly, knowledgably, and professionally
- Research and interpret customer account history to resolve billing questions or concerns
- Understand and utilize Microsoft Office, Utility Billing System, Geographic Information System, Lucity, and County Property Valuation Administration websites to assist with troubleshooting customer inquiries and emergency trouble call routing
- Resolve customer inquiries and complaints efficiently and courteously
- Determine, calculate, and submit account adjustments
- Aid in process review, development, and enhancements
Core Competencies :
- Accountability: Displays personal accountability for tasks and deliverables
- Collaboration: Demonstrates Cooperation and teamwork
- Customer Focus: Exhibits professional demeanor with internal and external customers
- Integrity: Demonstrates responsibility towards the company, its property, and co-workers
- Safety: Adheres to all SD1 safety policies and procedures
- Environmental Stewardship: Demonstrates environmentally conscious practices
Functional Competencies :
- Job Knowledge and Performance: Successfully completes essential duties for job level assigned. (Development Opportunities - Professional Development)
- Program and Process Awareness : Knowledge of appropriate rules & regulations that impact one’s position at SD1.
- Customer Rapport : Quickly and effectively acts to solve customer issues and concerns.
- Productivity : Manages time and resources effectively to achieve individual, team and organization goals. Proactively manages time and resources to efficiently complete assignments. Exhibits plans for potential interruptions and employs methods to ensure they don’t disrupt efficiency. Proactively seeks to identify and remove roadblocks to project schedules. Proactively seeks to identify and remove barriers to achieving goals.
- Continuous Improvement: Identifies and modifies approaches or strategies as needed to continually improve self, team, and organizational performance.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED and one-year related customer contact center experience
Knowledge, Skills, and Abilities:
- Active Listening: Listens to understand the other’s perspectives, issues and concerns before responding, giving full attention to what other people are saying and not interrupting at inappropriate times
- Quality & Customer Service : Knowledge of principles and processes for providing exceptional customer service as a top priority. This includes customer needs assessment, meeting quality standards of services and evaluation of customer satisfaction
- Professionalism : Maintains composure, a professional appearance, interacts tactfully and positively through difficult situations
- Initiative & Self - development : Readily volunteers for teamwork and seeks out new learning and development opportunities
- Communication: articulates ideas and information clearly and concisely, both verbally and in writing
- Organization & Time Management: Proactively prioritizes work and utilizes time when working individually or in collaboration with others to effectively accomplish tasks or multiple tasks
- Program & Process Awareness : Knowledge and interpretation of appropriate rules and regulations that impact one’s position at SD1
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Items Used
% of time used
Handheld tools (hammers, shovels, sledge hammer, etc.)
0%
Equipment (quickie saw, drills, jackhammer, etc.)
0%
Heavy equipment (backhoes, skid steers, etc.)
0%
Machinery (pumps, motors, mounted saws, etc.)
0%
Computer or Laptop
100%
Please list the items that are used in this position and the associated % of time:
Positions
% of time in position
Up to how much weight
Standing
10%
Walking
10%
Lifting or moving
5%
30 lbs.
Climbing or balancing
0%
Pulling
0%
Pushing
0%
Cramped or confined spaces
0%
Sitting
75%
Stoop, kneel, crouch, or crawl
0%
Other positions and the associated % of time:
WORK ENVIRONMENT and Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure to conditions
% of time exposed
Dirt/Mud
0%
Significant heat
0%
Significant cold
0%
Smoke or fumes
0%
Harmful chemicals
0%
Water or wastewater
0%
Moderate or louder noise
0%
Vibration
0%
Grease or oil
0%
Electric shock risk
0%
Dust/Shavings
0%
Office Environment
100%
Other exposures and the associated % of time:
Monday -Friday , 10:00 am - 2:00 pm to help with peak-time phone coverage.
Sanitation District No. 1
Part Time Customer Service Representative II
Department: Administration - Finance – Account Services
Reports To: Customer Service Coordinator
FLSA Status: Non-Exempt
Pay Grade: 16
Prepared Date: 06/08/2026
Summary:
The Part Time Customer Service Representative II will provide direct customer service, primarily through inbound telephone contact, related to sanitary and storm water services and accounts. This position requires effectively communicating SD1 Rules and Regulations, billing methodologies, policies, and procedures. This position will handle customer inquiries and take necessary actions to provide a resolution and address customer concerns. Works under minimal supervision to successfully carry out essential job duties and responsibilities. Additional assistance with other department duties may be required accordingly.
ESSENTIAL DUTIES and Responsibilities:
- Utilize exceptional verbal and written communication skills to communicate information with both internal and external customers effectively and professionally
- Understand, apply, and effectively communicate SD1 Rules and Regulations for both wastewater and storm water services
- Answer incoming customer calls promptly, knowledgably, and professionally
- Research and interpret customer account history to resolve billing questions or concerns
- Understand and utilize Microsoft Office, Utility Billing System, Geographic Information System, Lucity, and County Property Valuation Administration websites to assist with troubleshooting customer inquiries and emergency trouble call routing
- Resolve customer inquiries and complaints efficiently and courteously
- Determine, calculate, and submit account adjustments
- Aid in process review, development, and enhancements
Core Competencies :
- Accountability: Displays personal accountability for tasks and deliverables
- Collaboration: Demonstrates Cooperation and teamwork
- Customer Focus: Exhibits professional demeanor with internal and external customers
- Integrity: Demonstrates responsibility towards the company, its property, and co-workers
- Safety: Adheres to all SD1 safety policies and procedures
- Environmental Stewardship: Demonstrates environmentally conscious practices
Functional Competencies :
- Job Knowledge and Performance: Successfully completes essential duties for job level assigned. (Development Opportunities - Professional Development)
- Program and Process Awareness : Knowledge of appropriate rules & regulations that impact one’s position at SD1.
- Customer Rapport : Quickly and effectively acts to solve customer issues and concerns.
- Productivity : Manages time and resources effectively to achieve individual, team and organization goals. Proactively manages time and resources to efficiently complete assignments. Exhibits plans for potential interruptions and employs methods to ensure they don’t disrupt efficiency. Proactively seeks to identify and remove roadblocks to project schedules. Proactively seeks to identify and remove barriers to achieving goals.
- Continuous Improvement: Identifies and modifies approaches or strategies as needed to continually improve self, team, and organizational performance.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED and one-year related customer contact center experience
Knowledge, Skills, and Abilities:
- Active Listening: Listens to understand the other’s perspectives, issues and concerns before responding, giving full attention to what other people are saying and not interrupting at inappropriate times
- Quality & Customer Service : Knowledge of principles and processes for providing exceptional customer service as a top priority. This includes customer needs assessment, meeting quality standards of services and evaluation of customer satisfaction
- Professionalism : Maintains composure, a professional appearance, interacts tactfully and positively through difficult situations
- Initiative & Self - development : Readily volunteers for teamwork and seeks out new learning and development opportunities
- Communication: articulates ideas and information clearly and concisely, both verbally and in writing
- Organization & Time Management: Proactively prioritizes work and utilizes time when working individually or in collaboration with others to effectively accomplish tasks or multiple tasks
- Program & Process Awareness : Knowledge and interpretation of appropriate rules and regulations that impact one’s position at SD1
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Items Used
% of time used
Handheld tools (hammers, shovels, sledge hammer, etc.)
0%
Equipment (quickie saw, drills, jackhammer, etc.)
0%
Heavy equipment (backhoes, skid steers, etc.)
0%
Machinery (pumps, motors, mounted saws, etc.)
0%
Computer or Laptop
100%
Please list the items that are used in this position and the associated % of time:
Positions
% of time in position
Up to how much weight
Standing
10%
Walking
10%
Lifting or moving
5%
30 lbs.
Climbing or balancing
0%
Pulling
0%
Pushing
0%
Cramped or confined spaces
0%
Sitting
75%
Stoop, kneel, crouch, or crawl
0%
Other positions and the associated % of time:
WORK ENVIRONMENT and Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure to conditions
% of time exposed
Dirt/Mud
0%
Significant heat
0%
Significant cold
0%
Smoke or fumes
0%
Harmful chemicals
0%
Water or wastewater
0%
Moderate or louder noise
0%
Vibration
0%
Grease or oil
0%
Electric shock risk
0%
Dust/Shavings
0%
Office Environment
100%
Other exposures and the associated % of time:
Monday -Friday , 10:00 am - 2:00 pm to help with peak-time phone coverage.
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