Customer Service Representative II

Overhead Door Corporation in; Green (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

Overhead Door Corporation is seeking a Customer Service Representative II (Finance) to support the service and installation departments. The role involves handling calls, processing orders, and entering data into the system with accuracy.

Ideal candidates have a High School Diploma or GED, 1-3 years of related experience, and proficiency with Microsoft Office. This position requires strong numerical and language skills and attention to detail.

Qualifications

• High School Diploma or GED.
• 1-3 years related experience or training; or equivalent combination of education and experience.
• Math, reasoning, and language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities

• The CSR supports the service and installation departments.
• Answers telephone and directs calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff

Skills

Math skills

Reasoning

Language skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Customer Service Representative II (Finance)

Customer Service Representative II (Finance)

Skills/Education:

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Skills/Education:

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and directs calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staf

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and directs calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staf