Field Technical Service Representative

Crown Holdings, Inc.; City of Albany (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Company-paid health insurance

Company-matched 401(k)

Job summary

A leading packaging company is seeking a Field Technical Service Representative to support customers in the Northeastern US and Canada. The role involves troubleshooting processes and conducting trials in food manufacturing. The ideal candidate should have a degree in Food Science or Engineering, along with experience in packaging manufacturing and excellent communication skills. Competitive pay and benefits are offered, including health insurance and a 401(k) match.

Qualifications

• 2+ years in packaging manufacturing or food production.
• Experience interfacing with customers in a technical role.
• Knowledge of double seaming technology and canning equipment preferred.

Responsibilities

• Provide problem-solving leadership on technical and quality matters.
• Manage the technical interface between the Food Division and customers.
• Support customers in all technical business aspects.

Skills

Problem-solving leadership

Effective verbal and written communication

Project management

Self-motivation

PC skills (Word, Outlook, Excel)

Education

BA/BS degree in Food Science, Engineering, Packaging or related discipline

Job description

Field Technical Service Representative at Crown Holdings, Inc.

Location: This position will support Crown Food Division customers in the Northeastern United States and Eastern Canada.

Overview

This position will support metal packaging customers of the Crown North American Food Division in the Northeast United States and Canada. This field technical service representative will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. The role serves as the primary technical contact for customers and acts as the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.

Responsibilities

• Providing problem-solving leadership on technical and quality matters relating to food can and end performance
• Managing the overall technical interface between the Food Division and their customers
• Support customers in all technical aspects of the business including current packages and new package development
• Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
• Interact directly with customers and internal manufacturing operations
• Partner with the Company’s Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
• Extensive travel (Up to 80%) will be required to service customer needs

Required Qualifications / Ideal Candidate Attributes

• BA/BS degree in Food Science, Engineering, Packaging or a related discipline
• 2+ years in a packaging manufacturing environment, food production or a similar industry
• Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
• Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required
• Effective verbal and written communication skills; ability to interact with customers and employees at all levels of the organization
• Demonstrated ability to manage multiple projects to completion
• Self-motivated and eager to take initiative; able to work effectively in a team setting and as an individual
• Well organized and detail-oriented with good time management skills
• Strong PC skills (Word, Outlook, Excel)
• Commitment to ongoing personal development and career growth
• Knowledge and/or certification in Six Sigma is a bonus

Physical Requirements

• Regularly required to sit, stand, walk, use hands, reach with hands and arms, and may balance, stoop, kneel, crouch, or crawl
• May lift and/or move up to 30 lbs
• Vision requirements: close vision, distance vision, color vision, and ability to adjust focus

Working Conditions

• Will work in both plant environments outside of a typical office setting and in an office
• Exposure to moving mechanical parts and vehicular traffic
• Exposure to a wide range of temperatures; noise level can be loud
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Benefits

Crown offers competitive pay and comprehensive benefits including free company-paid health insurance for employees and a company-matched 401(k).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Packaging & Containers