Technical Service Representative (Metal Packaging)

090 CROWN Cork & Seal USA, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Safety-focused culture

Career growth

Professional training

Sustainable packaging team

Job summary

Crown Holdings, Inc. is seeking a field technical service representative to support the Northeast United States and Eastern Canada food packaging customers.

The role requires traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment, serving as the primary technical contact and liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.

Qualifications

• BA/BS degree in Food Science, Engineering, Packaging or a related discipline.
• 2+ years in a packaging manufacturing environment, food production or a similar industry.
• Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
• Experience with double seaming technology, various food canning equipment, and troubleshooting is highly preferred.
• Effective communication skills, verbal and written, with all levels of the organization.
• Demonstrated ability to manage multiple projects to completion.
• Self-motivated and able to work in a team or independently.
• Well organized with good time management and strong PC skills (Word/Outlook/Excel).
• Commitment to ongoing personal development; Six Sigma knowledge is a bonus.

Responsibilities

• Provide problem-solving leadership on technical and quality matters for food cans and end performance.
• Manage the technical interface between Crown Food Division and customers.
• Support customers in technical aspects including current packages and new development.
• Develop and manage technical meetings with customers to discuss ideas, issues, and solutions.
• Interact with customers and internal manufacturing operations.
• Collaborate with Sales, R&D, Engineering, and Manufacturing to plan strategies for current and new customers.
• Travel up to 80% to service customer needs.

Skills

Problem-solving leadership

Technical interface

Communication skills

Project management

Self-motivated

Team oriented

PC skills

Education

BA/BS in Food Science, Engineering, Packaging or related

Tools

Six Sigma knowledge

Job description

About Crown

Crown Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world. Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry. Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

Job Description

Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.

Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.

Job Responsibilities

• Providing problem-solving leadership on technical and quality matters relating to food can and end performance
• Managing the overall technical interface between the Food Division and their customers
• Support customers in all technical aspects of the business including current packages and new package development
• Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
• Interact directly with customer and internal manufacturing operations
• Partner with the Company’s Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
• Extensive travel (Up to 80%) will be required to service customer needs

Job Requirements

• BA/BS degree in Food Science, Engineering, Packaging or a related discipline
• 2+ years in a packaging manufacturing environment, food production or a similar industry.
• Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
• Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
• Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
• Demonstrated ability to effectively manage multiple projects to completion
• Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
• Well organized and detail oriented with good time management skills
• Strong PC skills are a must, especially using Word, Outlook, and Excel.
• Committed to on-going personal development and career growth
• Knowledge and/or certification in Six Sigma is a bonus

Physical Requirements

While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Working Conditions

Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud.

What Crown Offers You

• Strong engagement and commitment to the safety of our employees
• The opportunity to build a meaningful career
• Professional and personal development through training and work experiences
• Join us and become part of a team of professionals who are passionate about sustainable packaging!

Working Together

Working Together is one of the five pillars that make up our Twentyby30™ program. We aim to value and respect each individual and foster an environment of inclusivity.

About Crown

Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world. Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry. Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

Ready to go behind the scenes? With hundreds of maufacturing plants and 20,000+ employees worldwide, there’s a lot that goes into the design and production of Crown packaging. We serve a variety of markets including food, beverage, household, personal care, and more. Since we were founded in 1892, we’ve been on a mission to manufacture best-in-class packaging while championing best-in-class teams. Together, we’re building something that lasts thanks to great products, made by great people.