Customer Service Representative

Million Air; City of Syracuse (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Million Air Syracuse is seeking a friendly, professional front desk agent to greet customers and provide concierge services to pilots and clients, including making reservations as required and handling invoicing for services rendered.

The role involves proactive preparation for all incoming aircraft, timely feedback on service failures or customer concerns, and collaboration with the line service team to meet and exceed customer expectations.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectation
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Drug screening and employment security test required.

Job description

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectation
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Drug screening and employment security test required.